Peoria Ford

Miguel Ruiz & Chris Verduzco were awesome to work with. They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family and friends

I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000–$75,000 down and was told that would “for sure” get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time — I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly — especially after running my credit and confirming terms. Very frustrating experience.

Save your time and avoid this place. I wasted hours negotiating with the sales team to get them to fix parts on a used car they were selling (that should have been fixed in the first place). My 17 year old daughter negotiated a price and the dealership backed out on it. They said it wasn't in writing. Total scam. Who does that to a 17 year old first time buyer. They also said the conversation never happened essentially calling us liars. If this is how you expect to be treated by a car dealer then you should use these guys, otherwise stay away. Also good thing to point out is there version of Kelly Blue book is way off the actual price obviously in their favor. They try to list the price based on an excellent condition car (2% of cars, which is very rare) then they try to add on fees to have you pay for items that need to be fixed. The excellent condition is assuming everything is in 100% working condition. This is the double dip.

Every time I come to Peoria Ford whether it be for service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatly appreciate that. Thank you for my 2025 broncos sport

So far I have been pretty happy with Peoria Ford. My rear bumper step had a gouge in it when I first purchased it. Talked with Beverly and Josh and they took care of it free of charge. I’ve worked with Josh on some smaller items as well. My hope is Peoria Ford will continue to provide good customer service going forward!

Hands down best experience purchasing a car because of Jake Fratt! Excellent customer service, would recommend to all friends and family

they were very responsive , followed up with several calls i wanted a different color scheme

I had a great experience! We worked with Jaidyn and she was absolutely amazing. She work so hard to get me in the vehicle I wanted, and for the price I wanted! Would recommend this dealership to anyone!

Salesperson Toni Rose was great to work with, and the finance team was also great to work with. I highly recommend them when you buy your next vehicle

I was pleasantly surprised with this dealer, they were very helpful and not pushy which was a plus in my opinion.