Peoria Ford

Called to verify the truck was available. Drove an hour to get there and found it was not available.

DO NOT GO TO THIS SERVICE DEPARTMENT!!! I took my Bronco in for a recall that should not have ever left their lot and did not need to be drive! When picking it up found that it was driven 20+ miles, seats were moved all over the place, mirrors moved, radio changed to whatever station whoever driving it wanted to listen to almost 1/4 tank of gas was used, So whoever decided to use my vehicle as their form of transportation while it was there went into my settings in my vehicle and shut off the Connected Vehicle Features so when I looked at my Ford app the Connectivity settings were off and I would not be able to tell where my vehicle was. This is a shady company, and they do not care about their customers, and the management reply was (Hello thank you for your email, I will look into this. Sorry for your experience!) At this point if they called, I WOULD NOT SPEAK WITH THEM! I would never step foot on their property again for service or anything for that matter.

I still don’t have my new truck so things just aren’t happening on your end.

Bait-and-Switch Scam – Avoid This Place I went to Peoria Ford today to see a 2017 Ford Explorer they listed for $14,899 with 70,014 miles — it was posted for sale online back on July 23rd. I called ahead and spoke to Juan, a sales manager, and gave him the stock number. At first he told me the car wasn’t there — then suddenly it was, and he encouraged me to come in right away. That should’ve been my first red flag. When I arrived, surprise — the car “couldn’t be found.” Then I was told it was “in the shop” because it supposedly didn’t pass inspection. Interesting, considering it’s already been listed for sale for days. What a joke. Of course, they were more than ready to show me a different Explorer priced at $21,000 — a full $6,000 more. Classic bait and switch. Nothing but lies and manipulation. The moment you walk in, it’s clear they’re just trying to upsell you something else and hope you’ll take the bait. Now I understand why Peoria Ford has such a terrible reputation. The GM runs desperate commercials about “employee pricing” like it’s some exclusive offer — it’s just a sleazy sales tactic. They’ll say whatever they need to get you in the door, and once you’re there, the truth goes out the window. I wouldn’t buy a vehicle from this place if it was the last dealership on earth. You cannot trust anything they tell you. And don’t be fooled by the good reviews — they’re likely pressured or paid for, because no honest person walks away from this place happy. Do yourself a favor and stay far away.

I brought my son's car in for repairs. Another shop had quoted $1900 to replace the condenser (which was leaking). I was quoted $1900-2000 by this dealership 6 mo ago. My son then had to save up for 6 mo for this. When we brought the car in, we were told 'it was the compressor' & NOT the condensor. We were then quoted $2120.69 for a new compressor & AC kit & 'that would fix it'. However, after replacing the compressor for $2313.74, they then tell me the condensor is leaking & they now want another $4000 to fix/repair. This was William Howald who was working with us now (not 6 mo ago). I WILL NOT BE BUYING any more cars from these people & they have lost us as customers! *Unconscionable* sales & repair practices to say the least. 7/11/2025

Bought A new car and was promised msrp but my financial person was Tyler Hubler and he had to be the most dishonest person I have ever met. Charged me an extra $7,000 for fake package they call the "Peoria sports package" and after you sign any deal they take their commission and run for the hills and you will never hear or resolve your problem again. Then they will sell you on their dealership specific warranty instead of the Ford warranty which would have allowed you to go to ANY ford dealership but now you are stuck with these people and their bad service at this location. (3 hour oil changes at a minimum) It's truly wild they are getting away with all of this. Total bait and switch people so if you sit down with anyone named Tyler Hubler you should also run far away because he will try and get as much of your hard earned money as he can and have a smile on his face while he is doing it. Don't support this kind of behavior not every dealership is like this.

Disgusting treatment of clients. Absolutely horrible customer service!! Especially from the sales manager Luis. My husband just went in to speak to the new sales car department. He gave his truck keys to them so they could assess his trade in value and asked to be there while they did the diagnostics on his car. They completely disregarded that. He had to ask for his keys back THREE times after spending over an hour looking at vehicles with them. They would not give them back to him. The sales rep eventually got the manager, Luis, to come over WITHOUT THE KEYS, my husband then asked again and he finally agreed to go get the keys. Luis ignored my husbands hand that was out to take his keys and threw the keys on the desk. When my husband asked what that was for, Luis, began arguing back with him telling him his keys were right there and he could go. HORRIBLE, deplorable behavior especially for a manager. If this is how they treat you before they get your money, imagine how bad it gets after.

Scummy people. Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a higher offer. Made me wait over an hour. Ridiculous After I filled out paperwork and everything

So, I am really reluctant to leave a negative review, but this is a case where I can not, in good conscience, hold back. Peoria Ford sold us a new 2024 Ford Mach E-X last year, and during the signing of the contracts and financing, we were offered an extended warranty. We were told this would cover us should we own the car for more than the factory bumper-to-bumper warranty covers. Well, we traded it in within the first year with about 3000 miles on it- yes, just 3000 miles- at another dealer and applied to get a refund for the extended warranty that Peoria Ford sold us. Not once during the signing of this warranty did the finance officer or anyone else at Peoria Ford tell us that we would be penalized a percentage of this warranty if we traded our car in before we even had a chance to use it. My wife and I have purchased numerous new vehicles over the years and have always received 100% of our money back for these products if we did not use them. We called MPP Co., which handled this warranty for Peoria Ford, and they told us we signed the agreement and this reduction is in the agreement. Well, I'm not a lawyer, but I do know that there are consumer protection laws against a bait and switch like this. I want to share this so no one else gets taken by this shady and probably illegal business practice that Peoria Ford and MPP Co. are involved in perpetrating. Buyer beware!!!

Will no longer go to this stealer-ship. bad service they have more time to talk to themselves rather than take care of the customer. and the amount of misinformation from service plans to credit. plus I was charged for the 10000 and 15000 mile services and I get home to find they did not rotate tires didn't put in the filters etc. have to wonder if they even replaced the oil considering I had to reset the oil metering myself. Beware of this place they have done underhanded deals with the extended service plans, if I could go back in time I would have never gone here. I have talked to so many others who have had issues there as well. The biggest issue is when their finance person tried to hit my credit report every 30 seconds about a dozen times. Im glad I locked it before he could do that or my credit rating would be in the toilet. should be illegal.