Peoria Ford

⭐️ 1 STAR — Extremely Disappointed with Peoria Ford I visited Peoria Ford today, September 12, 2026, and honestly, I left extremely disappointed. I first stopped by the Parts Department to inquire about a part, and I want to give credit where it’s due: the person who helped me was very helpful, professional, and took the time to assist me. Unfortunately, that was about the only positive part of my experience today. While I was there, I saw Peoria Ford’s advertisement for a “no-obligation appraisal” that included a FREE gas card, so I inquired about the promotion. I figured it was a simple offer, and since it specifically said “no obligation,” there shouldn’t be any issue asking about it. Well, apparently there was an issue. After I inquired about the offer, they did not want to honor the advertised gas card. And honestly, that really xxxxxx me off. If you’re going to advertise an incentive to customers, then HONOR THE xxxx OFFER. I’m not asking for anything unreasonable. I saw an advertisement, I asked about it, and I expected the dealership to stand behind what it advertised. Instead, I walked away feeling like the promotion was being used to attract customers and then conveniently wasn’t honored once someone actually asked about it. This isn’t even about the value of a gas card. It’s about the principle and the trust. If a business advertises something, customers should be able to expect that business to stand behind its own promotion. The Parts Department employee was great, and I genuinely appreciate the help I received there. Unfortunately, the way the promotional offer was handled completely soured my experience with Peoria Ford. If you don’t intend to honor an advertised promotion, don’t advertise it. Period. Very disappointing experience, and definitely something I will keep in mind before doing business with Peoria Ford again.

I was interested in the out of state truck so I contacted the dealer to attempt to get some pictures of the truck they had listed. Because I'm not an in state buyer they ignored me completely. I would've bought the truck sight unseen had they actually given me the time of day.

Work is always performed perfectly and on time! Logan Roberts always explains everything in detail!

Dropped my truck off with fuel pump issue on Sunday night along with several other cars. They were able to look at it on Tuesday, 3 days for the parts to arrive, and back to me on Friday. My extended warranty is just about over but covered all of this work which is great and made the wait a little easier deal with.

I would not recommend this dealership to anyone. Never buy a vehicle from Peoria Ford. With that said. I was taking my Maverick there for service. My vehicle failed a service check on the battery for missing battery pads. I asked the service technician if the pads are supposed to be on the battery when the vehicle is purchased. He said no, it a preventive maintenance issue. This dealership is telling customers their vehicles are failing inspections for the way the vehicles are sold. I have had other issues with this dealerships honesty and integrity. Do yourself a huge favor and stay away. Don't fall for their 'special financing' or 'there is this new bank'. There is not and its a lie. Also to fall victim to there staged conversation where they pretended they dont know you can hear them. It is a set up.

Ford Rep Jason H. was very professional. My truck was repaired just fine. I will definitely go back.

I recently purchased a new Ford Ranger from Peoria Ford and overall had a very positive experience. Chris was my salesperson and was great to work with throughout the process. He was patient and accommodating while I looked at and test drove several different vehicles. At one point, we even took a full-size truck to my house so I could see how well it would fit in my garage. That extra effort was genuinely appreciated and helped me decide that a midsize truck was ultimately the better choice for me. I wasn’t completely satisfied with the numbers initially presented, particularly the value offered for my trade-in. I discussed that with the team and asked them to improve the trade value, and to their credit, they did. I appreciated their willingness to negotiate and work with me rather than simply sticking with the original offer. I ultimately chose a new Ford Ranger, and after having it for a while, I’m very happy with my decision. It’s the right size for me, fits my garage well, and does what I need a truck to do without moving up to a full-size pickup. Peoria Ford also provided me with a coupon for a $499 spray-in bedliner through Inyati. The bedliner was a separate purchase, but I appreciated having access to the discounted price, and Inyati did a great job with the installation. The only outstanding item from my purchase is the additional 100,000 FordPass Rewards points that were offered through the dealership promotion. I received the standard FordPass points from Ford for purchasing the Ranger, but I’m still waiting for the additional 100,000 promotional points. Overall, I’m pleased with my Ranger and my experience with Peoria Ford. Chris deserves particular recognition for how accommodating he was throughout the shopping process, and I appreciated the dealership working with me to improve the deal. I would definitely consider doing business with them again. Once the remaining FordPass points are credited, I’d be happy to update my review accordingly.

Tracy, David and Josh went above and beyond to make sure we were taken care of

Logan Roberts in service is the best. He always takes time to make us feel welcome. He makes reasonable recommendations and helps prioritize our time and budget for repairs or service. He truly exemplifies “service with a smile!”

Unfulfilled sales promises – Missing Tremor all-weather mats and Zaktek treatment I purchased a vehicle here on 06/27/2026, but the transaction remains incomplete because the dealership has failed to deliver items promised at the time of sale. Specifically, I am still missing the front and back all-weather floor mats, and the vehicle has not received the Zaktek ceramic clear spray treatment that was part of the deal we made with our salesperson. The commitments made during the sales process have not been honored as of today, 07/28/2026. I have tried following up with both the salesperson, Danny Martinez and the service department, Nick Garcia, to get these final items resolved but have not received a reply after leaving messages. The service department had my vehicle for seven days to complete items that were part of the purchase (bed liner, bed cover, PPF, etc.) but did not finish or provide the mats and ceramic finish. I am leaving this review to warn other buyers to ensure absolutely everything is physically inside or applied to the vehicle before finalizing paperwork and driving off the lot. I will gladly update or remove this review once the dealership management contacts me, schedules the Zaktek application, and provides the missing floor mats.