Peoria Ford

Please do not every take your car to be serviced/repaired here. I have never had a worse customer service experience with any business in my entire life. It took them 2 days to even pull the codes on our car and another week for them to file a claim with our warranty. They had the car for nearly 3 weeks before the repairs even started and they refused to give us a loaner car. We were never updated on the status of our car. We had to call multiple times a day to get in touch with anyone and even when they promised to call by a certain time, they did not. After they had our car for a month, we called and they told us it was finally ready (they didn't even call to tell us the repairs were done knowing we were desperate to have our car back). When we were driving the car home, it started on fire! They did tow it back for us and then finally gave us a loaner car and fixed the problem. However, they said it was nothing their mechanics did and that part just happened to fail on the way home from the dealership. At least be honest about your mistakes. NEVER take your car here!

Brought Ford Maverick in wouldnt start it's not battery and they cant figure out. It's been 21 days SO Disappointed with service and Lack of communication :(

On October 20, 2026, I called the Peoria Ford Dealership seven times and asked to speak with a service manager and a dealership manager. Not once did staff allow me to speak to either one. I left two voicemails for Service Director Claude Chiles and did not get a response back. I had an oil change completed on April 24, 2026, and October 17, 2026, and both times the vehicle leaked on my coated garage floor. On Saturday, October 17, 2026, I also tried to have my Safety Recall Notice 26S29 completed and the service technician stated I don’t have a recall on my vehicle. I offered to provide my Safety Recall Notice to the dealership and the service technician just got firm on his answer about me not having one. Zero Respect – Zero Professionalism On October 21, 2026, I again called Service Director Claude Chiles since he refused to call me back from my two voicemails left on October 19, 2026. He answered the phone like a jerk, remained a jerk during the telephone conversation. Took no responsibility for not calling me two days ago. He was extremely quick to put the blame on the Service Manager. I informed him I never got a chance to speak with the Service Manager. At the end of our conversation, he agrees to send a mobile service vehicle to my residence on October 22, 2026, at 1200 hours. NO ONE SHOWED.

My nephew and I recently had a very disappointing experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently reached out to me for help replacing his 10-year-old truck after it broke down. Having never purchased a vehicle through a dealership before, he was nervous about the process, so I agreed to help him negotiate the purchase. Beginning October 12, I was contacted by multiple members of the Peoria Ford sales team, including Robert Pitman, David Gordon, Logan Brandtman, EJ Schneider, Sareena Harilal, and another associate. Over the course of several days, we negotiated terms, received financing options, completed a credit application, and were sent a Vehicle Purchase Information sheet after being told "Congratulations" by the salesperson handling our deal. On October 15 at 5:54 PM, we received an appointment confirmation from Sareena Harilal for Saturday, October 17. On October 16 at 6:29 AM, we received a second appointment confirmation from Logan Brandtman for the same date and time. Later that day, Robert Pitman verbally confirmed our Saturday appointment and advised that he would verify everything was in order. Then, at 3:54 PM on Friday, less than 24 hours before our scheduled trip, we were informed that the truck had been sold. What frustrated me most was not that we lost the truck. Vehicles come and go. It was the fact that after days of communication, agreed-upon terms, a completed credit application, a congratulatory message, and multiple appointment confirmations, we reasonably believed we had a deal and were preparing to drive 3½ hours to complete the purchase. My nephew's reaction was, "This is exactly why I don't trust dealerships." I have purchased more than 15 vehicles over the last 30 years, most of them Fords, and I have never experienced a transaction handled this way. After this occurred, I reviewed other customer feedback and found several reviews from customers who described believing they had reached an agreement on a vehicle only to later learn it had been sold. Whether these situations were the result of communication breakdowns or process issues, they raise concerns that deserve management attention. I have since escalated my concerns directly to ownership because I believe customers deserve better communication and transparency throughout the buying process. If you have experienced a similar issue and feel your concerns were not addressed at the dealership level, you may also consider contacting Berkshire Hathaway Automotive's corporate office to share your experience and request a review of the matter. I hope Peoria Ford takes a serious look at its sales and inventory management processes so future customers do not have to go through what we experienced.

I brought my GT500 Super Snake to Peoria Ford because of a fuel system problem. They repaired it for $3,717.00. When fueling the car for the 1st time, it would not take any, it was leaking on the ground from somewhere. I took the car back. They said they could smell gas & see it leaking from the bottom of the car. They kept the car for 8 days & claimed there was nothing wrong. The invoice showed different. There were many things done including replacing O-rings. After this they were able to put gas in. Their claim, nothing was wrong was false. Upon picking up the car, we opened the door & the leather on the door panel was stripped off. They were not sure if the car was brought in that way. Before drop off, a complete inspection of both the outside & inside of the car was done. The manager assured me that it would be corrected. This was the only time the car was outside for an extended period of time. When presented the car was in appalling cosmetic condition. Clearly it was outside even during monsoon rains & dust storms.8 more days for this repair. They blamed the upholsterers, bucking their responsibility. This is a $100k+ rare collectible car & a national show winner. On 9/5/2026, we picked up the car with the door repaired & still cosmetically appalling. Unbelievably, when my son got into the car, the Driver’s Power Seat was no longer working. No communication, they allowed the customer to discover the problem. The seat was 100% working before the car was in the possession of Peoria Ford. We immediately took this up with Josh & his supervisor. They refused to take responsibility, stating this was a common problem. They offered to fix the seat at my expense. This was unbelievable. They are fully responsible for the car while in their possession. According to the Arizona State Law, "Bailment & Duty of Care", "When you hand your car keys over to a dealership for service or storage, a legal relationship called bailment is created. The dealership assumes a duty of care to return your vehicle in the same condition it was received." Worse, they said the seat track was broken. This turned out to be false. This part is no longer produced. They were actually going to install an aged, rusted part into one of the rarest Mustangs ever produced. A competitive mechanic determined it was a jammed gear & a relatively easy fix. In their experience, they have never seen this in a car that only has 4k miles. From research, this only happens from neglectful use. My car was dropped off at Peoria Ford in perfect, new condition. From my experience, they are not prepared to service such a vehicle. If I knew this, they would never have touched my car, as I can assure you, they never will in the future. The facts show a severe pattern of neglect & irresponsibility. Stating that I am responsible for damage caused while the car was in their possession is appalling. Such lacking customer service & professionalism is not only representative of Peoria Ford & Berkshire Hathaway Automotive but more importantly the entire Ford Corporation.

Josh Espieg was not forth coming in his communication about the work done on my car. At times he seemed annoyed with very simple questions and became somewhat sarcastic. He clearly didn't care in the least about the situation and based on the way he allowed the car to be a cosmetic disaster, he has little to know pride. Mike Gaddini was not much better. Multiple times he pushed the responsibly for my car onto outside vendors and/or chalked up the seat breaking as these things happen and it was just bad luck that it happened while in the possession of Peoria Ford. As for Pat Hickey, the Managing Partner and part owner, he just chose to ignore me and the situation. Before writing any reviews or escalating, I very professionally wrote directly to him and mailed it certified return receipt for which he signed for. He clearly did not act with the same sense of professionalism and respect that I showed to him.

If you're looking for promises with no follow-through, repeatedly inaccurate information, employees who ask for the opportunity to make things right but delay the process long enough to receive their bonuses, and errors that ultimately reach Ford Credit, Peoria Ford may deliver exactly that experience. Despite repeated attempts to resolve these issues, Peoria Ford has continued to ignore my efforts to reach them. Based on my experience, the situation has raised serious concerns about the dealership's business practices.

I had a scheduled appointment at Peoria Ford at 9:45 a.m. on Tuesday for a recall repair on my truck. I arrived early, checked in, and was told the repair would take approximately one day. I received no communication that day. The following day, I received a text with contact information and a number to call or text for updates. I sent two texts with no response and called six times, with no one answering. I eventually went to the dealership to pick up my truck, only to be told that it had not yet been evaluated or seen by anyone. My concern is not simply the delay. I had a scheduled appointment and expected the vehicle to at least be inspected and for someone to communicate its status. I asked if I could temporarily leave the truck at the dealership because I had another vehicle there. I was told it could remain in the driveway, but I needed to return quickly or it could be towed. Based on this experience, I will not be using Peoria Ford for future service. I am sharing my experience so others can consider it when choosing a dealership for their vehicle service.

Don’t get your car serviced at Peoria Ford, they will over charge you and may even do work that doesn’t need to be done. I had my car towed to Peoria Ford because of a “High engine temperature Stop safely” message on 8/16/26. After dropping off my car I headed out to get a rental car. Seven days later, 8/23/26, I finally received a diagnostic report from Peoria Ford they wanted me to pay $3,325.88 to replace the thermostat and water pump, they couldn’t even tell me that it would fix the problem, they would need to retest after the work was done. I immediately had my car towed on 8/24/26 from Peoria Ford to Greenway Family Auto on the corner of Greenway and 99th Ave. They started diagnosing the problem that day and the car was all fixed and ready to go at 3:30pm, 8/25/26. Here is the kicker, it wasn’t the thermostat and water pump, it was a bad radiator cap and a cracked radiator reservoir tank, they replaced both and charged me $374.86. Had I stayed with Peoria Ford I would’ve paid $3,325.88 and my car would’ve still had the original problem! Don’t ever use Peoria Ford Service!

Don’t get your car serviced at Peoria Ford, they will over charge you and may even do work that doesn’t need to be done. I had my car towed to Peoria Ford because of a “High engine temperature Stop safely” message on 8/16/26. After dropping off my car I headed out to get a rental car. Seven days later, 8/23/26, I finally received a diagnostic report from Peoria Ford they wanted me to pay $3,325.88 to replace the thermostat and water pump, they couldn’t even tell me that it would fix the problem, they would need to retest after the work was done. I immediately had my car towed on 8/24/26 from Peoria Ford to Greenway Family Auto on the corner of Greenway and 99th Ave. They started diagnosing the problem that day and the car was all fixed and ready to go at 3:30pm, 8/25/26. Here is the kicker, it wasn’t the thermostat and water pump, it was a bad radiator cap and a cracked radiator reservoir tank, they replaced both and charged me $374.86. Had I stayed with Peoria Ford I would’ve paid $3,325.88 and my car would’ve still had the original problem! Don’t ever use Peoria Ford Service!