Peoria Ford

Absolutely terrible and disgusting. A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” and meet me first thing the next morning, as it was late evening and me being 3 hours away. An hour later, he texted me Hey Lakota, the truck just sold but would be glad to sell you another… He broke his word that he gave me in writing and hid behind their policy of not holding cars, which he agreed to do. This was a rare, hard to find truck that is not simply found in good shape. STEVEN BUNTING BURNED ME. This is the gist of my experience with them. ZERO STARS 👎👎👎

In February I drove my Expedition to Arizona for Spring break, Spring Training, and also a work thing. I brought my family. The idea we had, since we had time, was to get our transmission serviced at Peoria and checked out for serious problems... there was a slip in a couple gears. Took it in, walked around for 4 hours,... sat in the waiting room for another hour... approached the same service desk I dropped it off to, the man found my key in a pile of paperwork, he shook my hand and told me my car was in great shape, charged me over $300 for the transmission 'service and flush,' ordered the "detail" on my Expedition and I drove away. There was no noticeable improvement in the slip, so I chalked it up to something we'll have to deal with, since everything else 'looked good.' Flash forward LESS THAN A MONTH. My transmission completely goes out. We are now back in Utah, so we take it to our Ford dealership... they tell me #1: There is metal in the fluid (which makes sense because the gears started grinding the day before), and #2 the fluid looks really bad, and in their words "doesn't even look like they put the right fluid in if they changed and flushed it at all." By the way, I have a sample of that fluid and someone willing to testify stashed away. I contact Peoria, they hang up on me the first time... put me on hold for a crazy amount of time the second call. I contact Pat's office, they call my wife and then never try us again... no contact info left, nothing. Oh, and their "quality" service caused me to have to replace my transmission at a cool $9k. This needs to be dealt with. They didn't reply to the AZ attorney general's request, and I'm now leaning towards a lawsuit. This is crappy work and it seems like Peoria Ford is OK with that. I'm sorry if this service post is on a sales site, but lets be honest... The tree has bore crappy fruit. Pat, you are welcome to call me and pay for my transmission voluntarily, or get sued for more. Up to you.

I purchased a new 2025 Bronco from Peoria Ford. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied (“cannot pay cash for GAP”). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately.

I purchased a new 2025 Bronco from Peoria Ford. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied (“cannot pay cash for GAP”). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately.

The Worst Ford car dealership sales/customer service experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the next morning to come see it. I was told it would be detailed and setting out front in the morning with the carfax report. When i arrived, neither of the sales people were available and the car was not outside waiting as they committed. Someone else from the department tried to come out and be helpful. She didn't know where the car was so we started searching the back lots. We finally found it and i was told it needed service and i could not drive it until it was finished. I said, but i was told it would be setting up front and ready to go? She said sorry nothing i can do about it. We spoke to another sales manager on the way out and he apologized for it not being ready and said he would follow up with the reps. She thought it would be ready in a day or so i asked to be notified so i could see it when ready. The next morning I received an email from Michael England and Pat Hinkley both asking that i reach out to them to discuss the issue. I reached out to both of them that morning and followed up in the afternoon. No one responded. Then later that evening, I received a call from the same internet sales contact asking when i wanted to come in and look at it (for the second time), So, I was planning to go the next morning again to look at the detailed and serviced car. Then 2 hours later, I received a text and was told this - "Hey a customer saw and bought it site unseen. If anything comes by i can let you know. Or, how about a new one" WHAT! Are you kidding me?? Unbelievably poor customer service in our eyes. 1st to call, 1st make an appointment go there and look at it, 1st in line to see it when it was ready, then told sorry we sold it to someone else...

Sareena is the best she’s great at communication and she will definitely make sure she find you something around your price range🤍

Contacted Peoria Ford about a T bird for sale. After a week of learning about these cars, I contacted Tracy and Danny with a few questions before driving over 200 miles to see the car. Let them know I was interested in buying the car. They never returned my texts and emails. If the car sold how much trouble is it to text, "It sold."

BUYER BEWARE!! The advertised price on all the “Specials” is not what it is…I was working a deal and was a cash buyer and when they sent me the final paperwork all of a sudden there was a $3,000 mark up for dealer accessories…was not advertised online for mandatory dealer accessories …they tried to tell me that the discounts advertised would cover the markup…so these idiots really think people are this dumb…the salesmen that tried to burn me was , Muhammad, Ruben and some Internet guy at the end to try and convince me it was a good deal! What a shady practice! So everyone knows the guy at the end says every car gets a $3000 accessory package non negotiable…so the cars.com price looks awesome until they add that back in….

Miguel Ruiz & Chris Verduzco were awesome to work with. They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family and friends

I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000–$75,000 down and was told that would “for sure” get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time — I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly — especially after running my credit and confirming terms. Very frustrating experience.