Peoria Ford

I purchased a new 2025 Bronco from Peoria Ford. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied (“cannot pay cash for GAP”). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately.

I purchased a new 2025 Bronco from Peoria Ford. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied (“cannot pay cash for GAP”). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately.

The Worst Ford car dealership sales/customer service experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the next morning to come see it. I was told it would be detailed and setting out front in the morning with the carfax report. When i arrived, neither of the sales people were available and the car was not outside waiting as they committed. Someone else from the department tried to come out and be helpful. She didn't know where the car was so we started searching the back lots. We finally found it and i was told it needed service and i could not drive it until it was finished. I said, but i was told it would be setting up front and ready to go? She said sorry nothing i can do about it. We spoke to another sales manager on the way out and he apologized for it not being ready and said he would follow up with the reps. She thought it would be ready in a day or so i asked to be notified so i could see it when ready. The next morning I received an email from Michael England and Pat Hinkley both asking that i reach out to them to discuss the issue. I reached out to both of them that morning and followed up in the afternoon. No one responded. Then later that evening, I received a call from the same internet sales contact asking when i wanted to come in and look at it (for the second time), So, I was planning to go the next morning again to look at the detailed and serviced car. Then 2 hours later, I received a text and was told this - "Hey a customer saw and bought it site unseen. If anything comes by i can let you know. Or, how about a new one" WHAT! Are you kidding me?? Unbelievably poor customer service in our eyes. 1st to call, 1st make an appointment go there and look at it, 1st in line to see it when it was ready, then told sorry we sold it to someone else...

Sareena is the best she’s great at communication and she will definitely make sure she find you something around your price range🤍

Contacted Peoria Ford about a T bird for sale. After a week of learning about these cars, I contacted Tracy and Danny with a few questions before driving over 200 miles to see the car. Let them know I was interested in buying the car. They never returned my texts and emails. If the car sold how much trouble is it to text, "It sold."

BUYER BEWARE!! The advertised price on all the “Specials” is not what it is…I was working a deal and was a cash buyer and when they sent me the final paperwork all of a sudden there was a $3,000 mark up for dealer accessories…was not advertised online for mandatory dealer accessories …they tried to tell me that the discounts advertised would cover the markup…so these idiots really think people are this dumb…the salesmen that tried to burn me was , Muhammad, Ruben and some Internet guy at the end to try and convince me it was a good deal! What a shady practice! So everyone knows the guy at the end says every car gets a $3000 accessory package non negotiable…so the cars.com price looks awesome until they add that back in….

Miguel Ruiz & Chris Verduzco were awesome to work with. They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family and friends

I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000–$75,000 down and was told that would “for sure” get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time — I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly — especially after running my credit and confirming terms. Very frustrating experience.

Save your time and avoid this place. I wasted hours negotiating with the sales team to get them to fix parts on a used car they were selling (that should have been fixed in the first place). My 17 year old daughter negotiated a price and the dealership backed out on it. They said it wasn't in writing. Total scam. Who does that to a 17 year old first time buyer. They also said the conversation never happened essentially calling us liars. If this is how you expect to be treated by a car dealer then you should use these guys, otherwise stay away. Also good thing to point out is there version of Kelly Blue book is way off the actual price obviously in their favor. They try to list the price based on an excellent condition car (2% of cars, which is very rare) then they try to add on fees to have you pay for items that need to be fixed. The excellent condition is assuming everything is in 100% working condition. This is the double dip.

Every time I come to Peoria Ford whether it be for service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatly appreciate that. Thank you for my 2025 broncos sport