Mel Hambelton Ford

I was in the market for a new truck and visited Mel Hambelton Ford to work out a deal. I have been a loyal Ford Motor Company customer and have purchased four vehicles from the brand over time, so I went in expecting a straightforward and fair experience. The truck I was interested in had a $2,000 customer cash rebate, along with additional advertised incentives including a $2,500 loyalty rebate and a $500 military rebate. I was told these could not be combined, although that restriction was not clearly stated. When I asked for a dealer discount to bridge the gap and reach a reasonable price, I was told that was not possible because they would lose money. It also took roughly 20 minutes just to determine what rebates I actually qualified for. For a sales team, this should be immediate and transparent. The delay raised serious concerns about how clear and straightforward the process was for customers. What was even more concerning was the explanation that followed. I was told the dealership does not receive holdbacks, makes no money from financing, and makes no money from the service department—only from markup on vehicle sales. That explanation does not align with how dealerships typically operate, where revenue is generally generated across multiple departments, not solely vehicle markup. It came across as an attempt to justify pricing rather than provide transparency. The discussion also repeatedly shifted to used truck pricing to justify the value of the new vehicle. However, I was not shopping for a used truck, and those comparisons were not relevant to my decision. Overall, the experience felt less like a negotiation and more like a sales process designed to protect pricing at all costs rather than earn a customer’s business. I will not be returning, and I would strongly advise others to be extremely cautious before buying here or reconsider purchasing a Ford altogether.

Marshall was great and made it very easy to buy a car I would definitely recommend mel hambleton ford

I had an excellent experience at Mel Hambelton Ford when I got my Ford Bronco Sport! Rudy was great with helping me get the information I needed before making the final purchase and I have already recommended Mel Hambelton to friends. Overall great experience and I am very happy with the purchase!

My salesman Rudy Perez went above and beyond to find me my new Ford Tremor. He drove 50 miles out of his way to drop off the truck for me to test drive. Jake made the paperwork fast and hassle free. The delivery team explained all the features and the ford app. After the sale Rudy has been still working with me to customize options ensuring my pickup is just the way I want it. They have their processes down. The entire vehicle purchase process exceeded expectations. Thank you Mel Hambelton Ford!

Dorian is my guy! He was very professional, courteous, and fast. Excellent salesman. Mel Hambelton Ford’s team is top-tier in Wichita, Kansas. Thanks so much.

Rudy was a huge help in my purchase and very patient, Showed me exactly was I was looking for and took the time to explain my questions. It was great working with Mel Hamilton!

Dealership had a nice inventory. The interior lobby was clean. Marshall was an excellent sales representative.

Process of buying my truck went very smoothly. Justin Blevins is an excellent salesman and very helpful

Justin Blevins is a great sales person to work with. He has always taken very good care of me. I am a repeat customer. Brandy is also awesome to work with in the service department. She’s always willing to go above and beyond.Ryan in finance is fast and does a great job

We had a great experience with Justin Blevins and the Mel Hambeltom dealership. Justin made sure the process was smooth, made sure the vehicle was a right fit for us and was easy to connect with. My wife and I felt comfortable the whole time at the dealership.