Rusty Eck Ford

After goin to different dealerships in Wichita, to get a new vehicle for my daughter, we went to Rusty Eck Ford dealership, we immediately felt a different vibe about how we were treated! We met our amazing sales specialist Mario, well spoken and knowledgeable and ready to help us get into the right vehicle for her, and while she was test driving a couple of different vehicles, at least 5 or 6 gentelman stopped to see if I was being help and interested in my needs today, I told them all that Mario is taking care of us! Then a very knowledgeable man named Brian came out to get all of the ends and outs of what we needed to get into a vehicle, he went back and did some calculations on what would work for us! Then we're taking back to finance and another amazing man named Brian who helped us make the final financial decisions and my daughter drove out with a 2024 Bronco sport! I would like to say the wonderful experience of the amazing employees and the way we treated at Rusty Eck Ford, I guarentee I will definitely buy my next vehicle from Rusty Eck!!! If you are looking for a new or pre-owned vehicle and dedicated employees, you should definitely make Rusty Eck Ford in Wichita Kansas your first stop!!!

Wouldn't recommend working with Rusty Eck. I was sent original pricing on a vehicle and after a painful few days working with Andrew Rizo I was told the price initially conveyed to me, they would not be able to honor. In addition to that unfortunate development Andrew was painstakingly difficult to communicate with. Large lapses in time between communication, new email threads regularly rather than one cohesive as well as an overall lack of enthusiasm or support would keep me from confidently sending anyone to this dealership for a vehicle. Maybe if they're lucky enough to land a more competent rep.

A year ago I purchased a vehicle from Rusty egg I bought it for $18,000 well when the general manager went back and figured up all the paperwork he said I wouldn't my payments would be like anywhere between 4:00 to 6:00 and I told him that I couldn't afford something like that so I told him I'm sorry but I left he comes running after me in the parking lot and Promises me that my payments wouldn't be no more than over 400 a month it took them 2 months to let me know who financed my vehicle my bill is $670 every freaking month for the next 6 years I've paid religiously every month now I owe 24,000 on the vehicle they called me and asked me how I liked my vehicle it's been a year and I explained to them I said I love my vehicle but I'm not happy I see y'all lied to me you cheated me so she tells me to come on up and they would make it right with me and we could do a trade in when I walked in the door and spoke to the gentleman he said there's nothing we can do for you cuz you were so upside down on this vehicle already he asked me if I try to get it refinanced I said yes but no one will touch it unless I have 5,000 down because y'all sold it to me for over 5,000 what it was worth so y'all can they are not fair they're Liars they'll do whatever it takes to sell a car how do you sleep at night

Brian Gee made our purchase painless and simple. He will continue to earn our business for years to come!

Hands down the best dealership I've dealt with they were 100% truthful and honest in every part of the deal, and the salesman james Davis was great he went above and beyond to help me out he stay in contact with me for weeks before the sale and he still does a month after I purchased.

Got the old bait and switch was clearly told theyd love to make a deal then another salesman told me the car was already sold i asked when never got a reply

We love Ford and have and will continue to buy Ford but we do not recommend buying from Rusty Eck Ford. Our vehicle buying experience has been anything but enjoyable. We purchased our 2021 F150 Powerboost last July and it has been in and out of their service department countless times for months at a time. It's February and we still don't have it. The lack of communication for basic dialogue in regards to vehicle issues, part issues, service issues, customer service issues, etc, has been annoyingly non-existent. It's like pulling tooth and nail to get any follow through. Brandon, in sales, is the only saving grace for this dealership. Do not buy unless you want sub par customer service and hidden defects in your vehicle. It seems as though they're just trying to make a quick dollar.

I chose a vehicle that was 21,000 and I put a thousand down but then when they were talking that my payments would be 5 or 600 a month for a 6-year note we left salesman came out after me and tell me they could promise me 450 3 weeks later we already have the car I'm a finance company got ahold of me I am paying 670 a month for a $20,000 vehicle which means they're going to make $30,000 off of me they lied to me I told him I couldn't afford this he promised me $450 I don't trust this dealership there's shady and they lie

I am in need of a new vehicle, so Saturday I went online to see what was a what was in my price range and what I could do. As soon as I left the web sight I got a text and a phone call that I politely ignored. Come Monday was another call that was not answered because I'm not ready to purchase and I'm at work (the reason for shopping online) come Tuesday another call!!!!! Answered telling "Corn" I was simply browsing I appreciate his time and I would let him know when I was ready to purchase. I xxxx you not!!!!! Who called me Wednesday afternoon? "Corn"!!!!! Really???? I understand that you are sitting at a desk with no one on your lot but this is just coming down to harassment. I am at work answering Corns call because he has nothing to do when I am actually working, to remind him that we Spoke yesterday and after him telling me he was going to make a note not to call again, mmmmm should that not of happened yesterday? If I was going to purchase a car it would not be from this desperate place. I don't appreciate being harassed because I was doing a little online shopping! If this is what it is like to deal with a car lot these days I keep what I'm driving, or deal with a company that not hard up for a sale!! I will never steep foot in this place or deal with anyone who works here. There is a difference between difference between doing a job and begging!!!

Guy and the manager were above and beyond awesome to work with. We came in yesterday browsing for my wife. We ended up trading in 3 vehicles and drove away with 2. My wife is over the moon excited about her new Bronco and I’m happy to be in a new Tundra (2020 only 28k miles). We’ve spent so much in maintenance on our old 3 is was time. The staff at Rusty Eck nailed it.