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2025 consumer dealer award
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2025 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award

Reviews

(2,879 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gerald Kia of North Aurora from DealerRater.

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Great service with a smile

I love Jamie and Mike - the service department is great. They keep you up to-date on what's happening and everything is explained very well. Plus they are nice and very friendly to be around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

This Kia Dealership is a God send I love the overall Customer Service. The Purchasing process was more than I expected coming from a Dodge Dealer that gave me the run around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Service was prompt. My service underwriter was efficient and helpful and pleasant. Everything about the safety notices was handled well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Overall service from employees and communication received regarding service of car. Will return to dealer again.when in market to purchase will use the dealership for sales

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly service

The friendly and professional attitude of the people with whom I had contact including the driver who took me home rather than have me sit for hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Well taken care of

All recalls were taken care of , even tho we only knew about one . Plus car was washed , and vacuumed . And checked over at no extra charge .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Satisfied

Prompt attention to my vehicle. Comfortable waiting area made it easy to drop off the car and wait. Appreciated the warm beverages on a cold morning. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Always get you in at your scheduled appointment time. They take car of what needs to be done and get you out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service

Friendly was want oil change recall and check one tire that was low was able to do all in a reasonable time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always a great experience!

Prompt service and timely shuttle to and from work, never a problem getting an appointment when I need one. Everyone is really friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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