Gerald Kia of North Aurora

Friendly, competent, and quick service. This is were I also bought my car and that was a good buying experience.

Jamie is amazing and goes above and beyond to make sure everything is taken care of as efficiently and quickly as possible. He even had our filthy winter car washed! My kids love coming with me and you all really out did yourselves for the holidays! They were so surprised with the gifts they received while we waited. So thoughtful!

Jamie is always great & John too! I have never felt like they are telling me thing need repairs that dont like at other places. Did not buy so can't rate that.

The service agent was polite. The service was done quickly and took less time than I expected. The waiting area is clean and provides snacks.

Christine is always very kind and informative, very good service, finished on time and gave me a free car wash.

Dealership tried to charge me 20% more the the advertised price for a used car listed online. I came in to look at a used car listed at a fair price online. I discussed the price with the salesman while test driving the car. The salesman stated he thought the price was higher but that he did not get a listing of updated prices daily. End of price conversation, I took that to mean the price I saw online was correct. As we were closing the deal, the paperwork he provided showed an increase of over 20% more than the advertised price. After extensive arguing with the salesman, they came within $350 of the advertised price, telling me it was "only $350." I got up to leave, the sales manager stated "are they running away from this deal?" So I argued with him about what an advertised price means. They tried to state the online pricing is "wholesale pricing" even though the website never mentions it. I proceeded to leave. As I got in my car, the salesman chased me outside and gave me the advertised price. This is a shady business practice. In the end, they did honor the advertised price, but with way too much effort from the customers standpoint.

Dealership tried to charge me 20% more the the advertised price for a used car listed online. I came in to look at a used car listed at a fair price online. I discussed the price with the salesman while test driving the car. The salesman stated he thought the price was higher but that he did not get a listing of updated prices daily. End of price conversation, I took that to mean the price I saw online was correct. As we were closing the deal, the paperwork he provided showed an increase of over 20% more than the advertised price. After extensive arguing with the salesman, they came within $350 of the advertised price, telling me it was "only $350." I got up to leave, the sales manager stated "are they running away from this deal?" So I argued with him about what an advertised price means. They tried to state the online pricing is "wholesale pricing" even though the website never mentions it. I proceeded to leave. As I got in my car, the salesman chased me outside and gave me the advertised price. This is a shady business practice. In the end, they did honor the advertised price, but with way too much effort from the customers standpoint.

Prompt service, comfortable waiting room and excellent personal. Highly recommended!! From the time I pulled in to the automatic opening bay to the time I was escorted out of the warm indoor service bay I was treated like a king and felt my business was appreciated!!

Friendly and helpful. Work on vehicle was to take longer than expected. Service immediately offered courtesy car. Vehicle records were readily retrievable.

They we're extremely helpful in working with me to get the numbers were I felt comfortable and they explained everything in a way I understood.