Reviews
SO very easy
I bought a new car here and hod nothing but an easy time of it. No high-pressure, no stress, nothing to make me uncomfortable about the entire experience. Completely at ease and felt listened to the entire time. Got exactly what I wanted and nothing pushed on me that I didn't want. Happy to have a new car from here and will be back in a few years when the kids take this one from me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Matt Gerald - mgerald@geraldauto.com
New car purchase
Stopped in to look at cars. Excellent customer service and very concerned with our satisfaction. Very good knowledge in the vehicle options. We did purchase a new car. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Matt Gerald - mgerald@geraldauto.com
Knows how to fit you in your car!
When I first came in was looking to be in and out just browsing but because Tom is very detailed in looking for what your needs are I walked out with a car with my budget. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Matt Gerald - mgerald@geraldauto.com
Clean shop and great service.
I feel confident that I am not getting ripped off. The waiting room is very nice. The amenities are generous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
The best!!
I had a fantastic experience! Usually going car shopping is boring and annoying.... but Fabian made the experience so amazing. He kept us laughing and did his best to make sure we had exactly what we needed and wanted. He was also very professional! He has great customer service skills! I recommended any one going in this dealership to ask for Fabian. Everyone in there was wonderful and very professional! Thank you guys for an awesome experience and for our brand new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We are pleased to hear that the team was able to provide an efficient and overall positive experience. Sincerely, Matt Gerald - mgerald@geraldauto.com
Very happy with my new vehicle
Dennis was an excellent salesperson and made sure we left satisfied with our purchase. We came to an agreement on a great price for a new kia soul. Would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate this review and look forward to assisting you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com
We appreciate you for letting others know about your experience at Gerald Kia of North Aurora. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Matt Gerald - mgerald@geraldauto.com
great first experence in 13 years. great service
service rep was great in very personal...tyler stewart. Would recommend this company to every one. We bought a 2018 Kia Soul in the Bright Silver
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this excellent review! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Service, honest service representative
Upfront let you know how long the service process will take. Great Service. Facilities are clean and full of amenities.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
Didn?t have to wait long, every time I take my car for an oil change everyone is always so friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent experience!
My lease was ending and I had no idea what options were available to me. Tom W. went over all my options in a way that was clear and understandable. Then with no pressure at all took what I was looking for and found the perfect vehicle for me. Then Ed Mierzycki made it possible on the finance side! Matt Gerald and his team at north Aurora really gave me a great deal and took care of me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review, Tony. We're pleased that everything went well for you. Sincerely, Matt Gerald - mgerald@geraldauto.com