Reviews
Great Service
Very helpful, friendly service Department. Kept us updated on the service we needed for our car. Vacuumed the car when we picked it up. It was too cold to wash it but that was offered as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service Department!
I found the service desk associate, Nick, to be very helpful and knowledgeable.The waiting area is comfortable. The car came back cleaner than when I brought it in!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience!
All were very friendly and thorough at my most recent service appointment. I was amazed at the efficiency! I look forward to my next appointment!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service by Tom and co workers
Tom helped me out and he was amazing and also the technician who got my tire fixed quickly. We came from out of town and it was really busy and of course unexpected for us so it was nice that he offered snacks and got us in and out quickly and for a good price
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Kameren has been great service rep to work with. He gives timely updates and looks into the history of problems to help give even better services. Highly recommend him to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alecia, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great people! Treat the customer fair and with re
My experience with Gerald Kia was outstanding. Raynier Dino was great to deal with and I would absolutely send friends and family his way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that Raynier was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia Soul service
Quick in and out. Kept me informed of what was going on and expected finish time. Waiting area very clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Center
Prompt courteous service professionals. Evaluated my concerns and are working with us to resolve the matter. Appointment time was on schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service clean facility
Very organized, service reminders installed in your car and through email welcoming reception and waiting room, timely service and staffs demonstrate good knowledge and competence
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Ifeoma! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service & excellent communication
After finding myself in a tough spot due to my car’s motor suddenly seizing, I called Kia in North Aurora for help. John, the service manager, helped get my car checked over, explained the process, and kept me updated as they moved through the different steps. I was extremely out of my comfort zone, so this communication was extremely important to me. Ultimately, a new motor was covered by my warranty and they replaced it within a week- I was so impressed with the turnaround time. Their customer service and communication were both top of the line and the courtesy car rented to me was brand new and extremely clean. When I arrived to pick up my car, the service department pulled the courtesy car and my personal car into the bay and switched my childrens’ carseats/belongings back to my personal vehicle, so I wouldn’t have to brave the cold with my little ones. The service I received was amazing across the board and I’ll forever recommend John and the rest of the crew. Excited to return when it’s time to buy my next Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Megan. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Kia of North Aurora. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com