Reviews
Excellent service in the time they completed my ca
The service department completed the task at hand and did more of the work needed. They friendly and recommend future work needed. They are what service department should all be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service but a bit pricey
Everyone was very friendly and knowledgeable but the cost was a bit high. I can find better prices elsewhere so will need to shop around
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Lea! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald kia North Aurora
Just being attenative to our needs. Having the shuttle is very convient espically since my family at the moment has one car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
superb customer service
John's customer service is excellent, he was very friendly and did a great job in keeping me up to date on the status of when the tire was going to arrive and then provide prompt service. Couldn’t ask for a better positive experience then what I received today.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Nothing but good things to say!
Nothing but good things to say! Everyone was kind and welcoming! Not pushy at all we love our new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experiance working with Adil, nice working with
Great experiance working with Adil, nice working with north aurora kia team, friendly and very kind
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
The work was done, the accommodations are good with snacks, coffee and water to drink. The staff are friendly as well.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, James. We feel our service department is what makes Gerald Kia of North Aurora special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Customer Service & very accommodating.
I came into the service department as a walk in for an oil change & was able to get in & out with in the hour. Richard Olsen was my Service Advisor & really did a great job to get it done in a timely manner & squeeze me in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for your kind words. I feel our service department is what makes Gerald Kia of North Aurora special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service review
everyone was friendly and attentive during my oil change visit. They met all my expectations. I would definitely recommend using the service department to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, I appreciate your kind words about our service team. Thank you for choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
After texting and several phone calls when I texted a
After texting and several phone calls when I texted a request for an OTD price for a Niro EX Touring and after several solicits to me if I am still interested. "You need to come in to get the best deal" Really ?? So I can stay for hours and play games??? No Thanks. Lousy dealer practices. I'll never go back in the future...ever. Most car dealers are total idiots and think all of us are idiots. I did buy one elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com