Reviews
Thank You
Friendly, helpful, and efficient service. Great experience…many thanks to an awesome service team for all they do each and every day!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from our staff is always encouraging and reassures us of our commitment to our customers. We look forward to doing business with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, as always!
I purchased a vehicle with them in 2016 and have continued to stick with Gerald Kia of North Aurora since. They take care of their customers; always very friendly and helpful! I've gotten great deals on the vehicles I have purchased with them; they do everything they can to get you in the vehicle you're looking for while remaining within budget, and they honor commitments with no hassle. Not to mention, when someone dented my car 4 days after I had purchased it, they fixed it for free even though I had not purchased the scratches-and-dents-protection package (kind of an extended warrantee). Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that our staff efforts have made a difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thanks John
Fast and communicative service Able to get me in as a walk in Their appointments were backed up for weeks They treated me well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carin, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always well treated
John and team always do a great job in communicating expectations with a focus on quality work and safety for my car. Nick is a very good addition to the team, good personality and communication style.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, S. James! Happy customers are our goal and our mission at Gerald Kia of North Aurora, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Experience
Service was done relatively quick and I was kept informed of the status and was explained in complete detail ... always satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Awesome people, they know what they’re doing.
Awesome people, they know what they’re doing. Satisfied customer! Definitely need to come get your car here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Frida, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good service
Cameron was very personable and informative during my work I had done. It was my first oil change on my Soul as well as a couple things I needed checked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia- Aurora
The supervisor was super nice and informative when dropping and picking up my car! Wish scheduling and selecting an appointment to wait for the car at the dealership was easier to come by. I scheduled far in advance and still didn’t have that option. I live 45 min. away and the oil change took over 2 hours. Also, the last 2 times, I wasn’t given a sticker of my mileage for the next visit and my service was never reset so my car continued to show that it needed tk service until I googled how to shut it off. It was an easy fix, but still feel that should have been checked as part of job.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review and for traveling to Gerald Kia of North Aurora from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Dealership
Our salesman Adil was very knowledgeable about the vehicle we were interested in purchasing and ran through every detail. The experience of buying a new car at Gerald Kia was very low pressure a much better than the experience we had on our last new car purchase at another dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Dealer
Loved our Salesman James ~ very nice he let the process evolve without being pushy. This is our 3rd Kia and we could not be happier and very satisfied with the sales & service center. Very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Raymond, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com