Skip to main content

Kelly Volkswagen

(1,065 reviews)
Visit Kelly Volkswagen
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 7:00am–7:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2016 consumer dealer award
New (978) 338-6638 (978) 338-6638
Used (978) 338-6665 (978) 338-6665
Service (978) 338-6662 (978) 338-6662

Reviews

(1,065 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Volkswagen from DealerRater.

Want to share your experience with this dealership?

Write a review

Super great friendly and professional treatment

I like the part that they take a video, when checking your car, clearly can see problems found, service advisors explain and recomend with honesty and knowledge, super courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Checking Out My Heat And A/C

Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Customer Service And Commutation, Let's Customer Of What Is Going On. Thank You Again From A Kelly Volks. Customer.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Express service

Service was very good. Went in for a bad battery they replaced quickly and even took care of an outstanding recall I had. The person in service I dealt with was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Buying A 2014 VW Passat SE

Good Afternoon, I Personally Want To Thank Everyone About My Excellent About Customer Service At Kelly VW In Danvers Mass. This Dealership Is A Five Star For Sales, Service And Parts They So Me A Different Car Buying Experience,Pleasent Friendly, And Professional. Kelly VW In Danvers Mass. Is The No. #1 Dealership in New England.... Thank You, Phil Janice From A Kelly VW Customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

This is my second time i buy from this dealership i never had any issues, they got me the color i asked for, i was happy with the service i got from them thank you guys .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sales Team

The sales team was very friendly and were accommodating throughout the sale of my car! I would recommend Kelly VW to anyone who is looking for a quality car at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience!!!

I was extremely anxious about going to lease a car. From the moment i was greated by Anthony i felt at ease and began thinking this might really happen. He effortlessly put together available inventory and a plan for diffrent ways to make the payment work for me! With very little time he and John were able to put the deal together. Barry was so helpful and clear explaining paperwork and brake down of costs. It seemed like in no time i had a car i love with options i never anticipated. I left kelly vw a customer for life. THANK YOU GUYS!!!! I haven't stopped spreading the word on how wonderful my experience was. Forever greatful...Beth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lease purchase of a 2018 Tiguan

The team at Kelly Volkswagen Danvers have always provided the first class service. This is the fifth vehicle I have purchased through Kelly Volkswagen Danvers. George Sousa demonstrated all the aspects of the vehicle and answered all questions we had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, Easy, Easy

Prior to Friday the 13th of October, 2K17 I had never even heard of a VW Tiguan. I had been shopping for months, looking at KIA Sportages, Hyundai Tuscons, Mitsubishi Outlanders, etc... Basically, just looking for that 10yr PowerTrain Warranty. I accidentally fell upon the Tiguan on a WebSearch. But I knew Volkswagen didn't offer the same Warranty as the Korean/Japan guys. But I decided to Call up Kelly VW ask to inquire about 'Extending' the Factory Warranty. And with no pressure at all, I got an intelligent response and ended up with a far superior vehicle, with a 10yr BUMPER TO BUMPER (Not JUST PowerTrain) Warranty for the same price (if not less) than I was about to spend on the KIA. Josh Cone & Jackie Amodeo were by far, two of the best people in this business I have ever dealt with. And I've dealt with quite a few in my years. At no point was I pressured with xx Sales Tactics. They knew, their vehicles speak for themselves, just give people the honest information and they'll decide correctly, if not. then that's on them, not the SalesGuy... All in All, I was pleasantly surprised with the entire process of purchasing my new Tiguan from Josh & Jack at Kelly. And will be recommending them to anyone & everyone I know in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best VW dealer in Ma

Everything about this dealership is professional and they are a pleasure to do business with. One of the best car sales experiences I've had in a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.