Reviews
Bill is the type of salesperson that I will use as a
Bill is the type of salesperson that I will use as a benchmark of service. He was very informative, patient and, never once made us feel pressured. He took the time to follow-up with us and was always available to answer questions. If you're looking for a salesperson that will guide you through all the ins and outs of a purchase and, educate you on all aspects of the vehicle and it's competition, Bill is your guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sarah, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Bill and the Lexus of Omaha team. Drive safely, and we hope to see you back again down the road!
The staff where pleasant but the issue with my car was
The staff where pleasant but the issue with my car was not resolved, after they said it was something as simple as a TPS sensor in my spare tire quite disappointing and I drove from Sioux City is the real kicker
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I am so sorry to hear that your appointment did not go as hoped and that your vehicle is in need of additional service. Our goal is to deliver top-quality care, and it's disappointing to learn that we missed the mark here. I'd like to step in to ensure your outstanding concerns regarding your vehicle are addressed and see if I can help improve your experience. At your earliest convenience, please consider giving me a call. Thank you, Brad Richey - Service Manager - 402-333-6400
The whole process was quick, easy and seamless.
The whole process was quick, easy and seamless. Couldnt have gone better, I was very impressed
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is exactly the kind of feedback we work hard for at Lexus of Omaha. Thanks for a stellar review!
sub par service
Unfortunately the dealership provides a significantly sub par service compared to other luxury dealers. Having purchased a 2021 RX350 from this dealership I feel very unwelcome in their service department and was told that I am not able to have a loaner car while my car is getting 20,000 mile oil change that cost $296.54. Customer service and appreciation is significantly better at other dealerships.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I am so sorry to hear that your service experience did not go as expected and that the price was higher than anticipated. We strive to deliver only the most welcoming and accommodating high-end service and to do so at a fair cost. So, it's concerning to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to share, please don't hesitate to get in touch. Thank you, Brad Richey - Service Manager - 402-333-6400
Beautiful car and service was friendly and helpful.
Beautiful car and service was friendly and helpful. Bill did a great job working with me over the course of a whole month
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Omaha team. Drive safely, and we hope to see you back again down the road!
Went in for a recall service.
Went in for a recall service. The vehicle was returned to me washed, vacuumed and a full tank of gas. I paid nothing for the service. Nick was awesome to deal with. He was prompt and courteous. Thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Janet - Thank you for leaving Lexus of Omaha a review and sharing your kind words for Nick! It was a pleasure assisting you with all your service needs. Until next time!
My car looked awesome and I feel like it was well checked
My car looked awesome and I feel like it was well checked out. Thank you for great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This review means a lot to us! Thank you for choosing Lexus of Omaha and for sharing your thoughtful feedback about our team. We hope to see you again!
I have done business with Lexus of Omaha for over 15 yrs.
I have done business with Lexus of Omaha for over 15 yrs. The dealership is always friendly, knowledgeable and straightforward about repairs and maintenance. I will continue to drive a Lexus and do business with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review! We're happy to hear that the Lexus of Omaha team has always been friendly and knowledgeable during every visit. We appreciate your business, and we hope you have a nice day.
Always great service.
Always great service. Friendly and always looking out for best interest for customers. Thanks for this.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear that our team delivers great service, Joan! Thank you for your continued trust and confidence in us here at Lexus of Omaha.
Courteous and respectful
William was very courteous and professional. He listened to what my wife and I were looking for and did not try to upsell us. He was able to answer all of our questions and made the process of purchasing a car quite simple. I would highly recommend doing business at this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim, our Lexus of Omaha greatly appreciates you taking the time to leave us a five-star review! We are elated to hear that William provided you with a courteous and professional experience, and made the process seamless overall. We will make sure to share your kind words with William, and are excited to see you back in the future for any of your automotive needs!