Capital Ford

Saw a car listed on cars.com for $34,846. Contacted the dealer through cars.com. Dealer quoted me a price of approximately $2,000 more. Here’s a direct quote from the dealer: “Thank you for letting me know. I apologize for the confusion. Sometimes our 3rd party websites aren't always up to date with pricing. The correct list price is on our website and would be $36,644 before taxes, tag, and registration. Are you still interested in getting a quote?”. Be warned.

My mother and my visit was amazing the staff was friendly willing and gracious to help with anything we needed and enthusiastic plus insistant on helping us with the car search and everything else this experience was very exceptional and pleasant our car sales man Kels Adewunmi was absolutely great fantastic all around the board helpful and patient with us

Rip off artists. I was quoted a price for an oil change. It billed out $30 more than qouted. When I raised the issue with management all I got was excuses (who charges a document fee for an oil change?). Communication is poor, it took me several attempts the day before to get a price on an oil change. These folks are extraction artists, as in extract your wallet.

We had the pleasure to work with Nigel Brown on test driving and purchasing a vehicle. He was very respectful, patient and not pushy at all on making a sale. he took good care of us. He was very knowledgeable on the vehicles we test drove. All the staff that we met seemed to be friendly and personable.

I called and asked if a vehicle was available and they said yes- I told them I would be there the next morning to get it and they told me that they would pull it, clean and detail it so that it would be ready for me to purchase. They texted me starting at 8 o’clock that morning confirming that I was coming and I texted them all the way through my trip there to only find out it was never pulled and it was sold the night before. They even told me that somebody from the dealership would be contacting me 😡😡 I wouldn’t recommend them to anybody. They never do what they say they are going to do!!!

2-3 form emails a day even after I told them to stop. Sometimes with the fields left blank.. Please call us back at [BD Phone Number] thanks [BD Representative]. it was simple. I wanted to know if the vehicle was still for sale. Period.

BUYERS BEWARE. I purchased a truck from Capital Ford of Raleigh on August 21, 2024, and over 7 months later, they’ve still failed to provide a title. Capital Ford admitted they were unable to obtain the title, yet no resolution has been provided. Now, they’ve requested I return the truck to their lot so it appears unsold for DMV inspection purposes — instead of taking full responsibility for the issue. This situation has escalated to the point that I’ve filed a complaint with the North Carolina Attorney General’s Office and have had to retain legal counsel. Think twice before buying here.

Great experience, super great team, wish car buying was this easy all the time. Mike from finance already knew my preferences to add one after looking back over the 5 previous purchases!

Your salesman, Kels did an excellent job. He was very knowledgable on the vehicle and paperwork required. He was exceptionally helpful by delivering our new truck since there was no other way for us to pick it up at Capital Ford

Very smooth and straight forward process! My sales guy, Hunter, was great to do business with.