Capital Ford

My car was expertly repaired after it was struck in a parking garage. Ford used original Ford parts and my car was ready before they promised.

This was one of the easiest buying experiences of my life. I wanted an Edge limited with certain features and the payment to be within a certain range. They called me when they located the precise vehicle, in the color I wanted, and the payment was almost precisely in the middle of the range I requested. From beginning to end the staff was polite, professional, well-informed, and thorough. I can recommend this dealership enough!

Super service............I have used them twice and have been very satisfied with their service.

I have always had great service and will continue to visit this location

Check in was quick. Getting the rental car was painless and they even upgraded me to a Titanium Focus at no extra charge. The work was inexpensive and they even were proactive with letting me know of other maintenance items. I bought this car at Capital Ford and will continue to service it there (even through a major competing dealership is < 3 miles from my house). When it is time to buy another one, I will be back at Capital!

Great experience---prompt and knowledgeable---eager to find and supply the appropriate vehicle for our application

My side mirror was damaged and needed replacing and painting. The service was excellent and very timely. The staff was very accommodating. Thank You.

I really appreciate the great customer service I've received from your customer service representative. I can't remember his name right now but I will get it next time I go there.

Service was great as usual. I went in thinking I'd have to replace the heater coil in my 2007 Ford Edge. Jeff called with news that this would not be the case and advised me with options to remedy the issue (smelled like coolant in the main cabin when heat was on, especially the defroster). The only item I wasn't completely satisfied with was the charge to examine my brakes. I have three Ford vehicles that only go for service at Capital (Quick Lane and Service Center off Millbrook). It is not that a charge wasn't warranted, but it wasn't expected when I was already getting service and simply requested my brakes be checked. The last brake service was done at Capital. I recently started to experience a high-pitched screeching sound. Typically this is checked when I have 'The Works' package done, but I didn't want to wait till the next service when I already had it in the shop.

The Ford service advisor Michael Young was very helpful. He took the time to explain my bill and help me find Owner Advantage $ to help pay for my bill. Impressed that the dealership took the time to have a followup call to make sure my problem was solved.