Performance Toyota Bountiful

I took my 2009 4Runner in due to some engine noise and electrical issues. The vehicle seemed to be running fine but for the noise. Andrew was very cordial and professional as my service advisor. However, when he first called, it was to inform me that they didn’t really know what was causing the noise and it would cost $1,500 to find out and then fix it. The next time he called to tell me they weren’t sure if they would be able to fix it after the $1,500 so they recommended I just replace the engine for $7,000. I know Mike (the mechanic) was giving his professional opinion based on years of experience but I was the one who had to ask if they don’t even know what is wrong with it now, why not wait until the engine actually does die and then replace it? He agreed there was not much downside to that. Of course, replacing the engine would be the safest way to take care of the problem but is it the most practical? At the end of the day, after $260, I didn’t know anymore than when I took it in. And to top it all off. They charged me to fix the electrical issue and it still doesn’t work. Not the experience I was expecting.

Throughout the search, purchase and follow up, the staff performed their duties with a high degree of friendly professionalism. Their service was exceptional. I would highly recommend this store to anyone searching for a great auto dealer.

My salesperson, Clayton, was very helpful in assisting me to understand the various features on my Tacoma. Tex also helped me navigate through several of the audio and navigation features.

Our sales guy was new but he did a great job. If he didn’t know the answer he found one. Made us feel comfortable and was very friendly.

That was one the best car buying experiences that I have had. Very easy to deal with and was treated very respectful. Thank you very much Ivan and Corey

My car is usually washed before I bring it home. It was not this time. Has there been s policy change? Otherwise, I was happy

Salesman Craig Vierig recognized right upfront that I knew what I wanted, found the exact car I wanted, then got me the best price that 4 other dealers couldn’t match. No pressure. No irritating gimmicks or catch phrases. Thanks Craig

All the staff was friendly, and my salesman Jaden was helpful without being pushy. Everyone made the whole process easy. Great car buying experience! I would recommend!

Good experience overall. We felt no pressure to buy our new car. We had multiple people asking how we were doing and offered food and drinks.

This was the second time we have bought from them. First time salesperson was horrible but this time the salesperson was great. Service department is fantastic, always friendly and helpful.