Performance Toyota Bountiful

We have a child with special needs that requires the auto access seat offered in the Sienna. We had been researching these vans for quite some time and were waiting on a raise to purchase the van. We saw that Bountiful had lower tax rates and decided to go to Toyota Bountiful for the lower rate –big mistake. Because we had to special order our van, the salespeople used every trick in the book to take advantage of us, all the while saying that this is how they treat their family. I would hate to be their family. In the beginning we were presented with two offers. One with a higher interest rate, and one with a lower interest rate, but with a bunch of useless packages added on. He said he had to add on those things in order to get the rate down –total lie, this is called “dealer reserve” and buying down the interest rate. We figured we'd rather get something out the deal and not throw money away on interest. We later realized that we had many more options because the interest rate is completely dependent on credit score and is not manipulated by packages or price. We had already signed though and got trapped. After giving them a down payment to order our special needs van they did not give us updates or return our calls at all (we have the phone records to prove it). We repeatedly called to check on the status, but never got a straight answer. At one point they told us the van had been built and would be there the next week. When we called back they realized it was going to a different dealer in Indiana. How do they not know where their inventory is coming from? We had better luck directly calling the fleet manager and even found out that the van was there before the salespeople knew. Their lack of communication with us and each other was appalling. When we sat down to negotiate the final price they refused to budge on anything. The tax rate had gone up since they made the first offer so they gladly put that in. We wanted to make sure that the $1000 manufacture rebate was coming from them and was separate from the $1000 Toyota mobility reimbursement. When we mentioned this he said they were the same thing, which we knew was a complete lie because we had agreed at the initial offer that they weren’t. My wife started getting emotional and he repeatedly told her to stop crying –which made us way more upset. We held our ground and he totally blew up, jumped up from his chair, yelled at us, and stormed out the door. After a heated conversation on the phone with his manager, he came back and acted like he had done us a favor by separating the two. From that point on he was very short with us and chided us whenever we asked questions to clarify the contract. The only saving grace from this is that we love our van. It works great for us and has not given us any problems. For this reason, we will always buy Toyota vehicles, but we will NEVER buy from Toyota Bountiful again –which is too bad for them because my in-laws recently purchased a Toyota from a different dealer based on our experience.

I have never had such a quick experience when buying a new car! Craig was beyond great to work with and extremely knowledgeable about everything to do with our new car. The financing team was very thorough when it came time to review our warranty options and financing. We didn't feel like we were just a number, the entire Toyota team made us feel very welcome. We will definitely be purchasing future cars from them!

I had a bad experience at this place years ago but assumed things had changed and figured I'd give them another try. So this time my wife and I went in looking for a used vehicle and the sales guy we were placed with was the typical pushy used car sales man. He tried to appear to be friendly and accommodating, but he frustrated us both to the point we didn't want to work with him or the dealership anymore, even if they had a vehicle we wanted. We started to sign for a vehicle but the finance guy who was very nice and polite and honest and very helpful with giving us a good interest rate, he corrected some of the information provided by the sales guy which made my wife and I angry. Ultimately we decided not to get the vehicle we were interested in. After talking to the sales guy, he quickly stood up, shook our hands out of obligation, and stormed off like a child who didn't get what he wanted, wishing us good luck anywhere else as he stormed off. I'm the customer. Listen to me, be kind, be honest, and maybe you'll keep my business. Now I'll never return. Also, the kids play area is never maintained. All the toys are broken and there's garbage shoved in every possible crevice.

Both Craig and Kelsey were friendly and very helpful. Your dealership should be glad to have such great employees. If I am ever on the market for another vehicle I will surely be getting a hold of Craig Vierig.

We are a 3rd time buyer with this dealer and can recommend them highly for sales and service. They treat us with respect of our needs and are very knowledgeable and down to earth. They meet our financial goals and hagave us very reasonable deal.

Staff was helpful, courteous, respectful and answered all questions pertaining to the sale. I will recommend this dealership to others and know that they will receive the same service.

After a terrible experience at Stockton 12 in Draper, I came home and started my search again. I quickly found the car that I wanted. Called Toyota Bountiful; Craig answered all my questions ( he even emailed me the car facts). The transaction was flawless. I met with Scott in financial, he walked me through the loan process and also answered all my questions ( he also got me a great interest rate). Being a woman sometimes buying a car can be intimidating, TOYOTA BOUNTIFUL made it an easy experience.

I can honestly say that the Toyota Bountiful Service Department is the absolute worst organization I have ever had to deal with in the world. I have spent the last 8 months trying to get something on my Camry fixed and they have failed to fix it multiple times. They finally gave up on me and would not return my calls or emails. I could go on and on about the lies I was told. Several different times, different staff would tell me different lies as to why my calls were not returned. They actually had the nerve to tell me that the Assistant Service manager was out of town for an entire month and that is why my messages and emails were not returned. And then, when I did get ahold of him, he said he would call me the next day.... That was 3 weeks ago today; still haven't heard from him. JOHN NEEDS TO FIND A NEW JOB. He has no follow through ability at all. I wont waste your time with the months and month of xx I could tell you about. From being lied to, to being hung up on, to being left in the parking lot with no shuttle ride. Just the worst service ever. I TOOK MY CAR BACK TO KARL MALONE TOYOTA IN DRAPER AND THEY HAD ME ALL TAKEN CAR OF IN LESS THAN 5 HOURS. Good Job Karl Malone Toyota in Draper! That's right; Toyota Bountiful had me jumping through hoops for 8 months and still couldn't get it right. Karl Malone had my car diagnosed and fixed in less than 5 hours. Karl Malone also found the Extended Warranty that Toyota Bountiful claimed did not exist and so the repairs were all covered. DON'T WASTE TIME AT TOYOTA BOUNTIFUL, DRIVE THE EXTRA 20 MINUTES TO KARL MALONE TOYOTA IN DRAPER, YOU WILL NOT REGRET IT. Toyota Bountiful is such a joke, at least their Service Department. I bought my car from Karl Malone and should have known to go back for repairs. Karl Malone is AMAZING. Toyota Bountiful is the worst dealership around. Oh, and did I mention the Service Department (John, the assistant Service Manager) was horrible to deal with?

bought my 2003 Toyota Tundra SR5 V8 Truck Access Cab, I got a great deal and will always buy my vehicles from Toyota Bountiful, Craig Vierig was great salesman made it enjoyable experience and Finance was Wonderful.. GREAT COMPANY

Craig was incredible during my car purchase. In will be returning and referring everyone I know to work with Craig Vierig.