Performance Toyota Bountiful

Car wash does not get bugs off the car. When we bought our new camery the sales department said it came with free car wash and vacuum for life. Each time we take the car in and ask for the car wash and vacuum we get a very poor quality. The car still has bugs on it and the back seat is not vacuumed. The front vacuuming is very poor. The service manager explained their car was is just a drive through and not to expect they will get the bugs off. They use a shop vacuum and not to expect a good vacuum job. Back seat vacuuming is not provided. This is unacceptable and very poor quality. I was fed a lie when they offered free car wash

Didn't feel pressured when we walked in! Daniel Green helped us and found us the best deal possible. He took the time ON HIS DAY OFF to beat other offers. Daniel was AWESOME to work with. I HIGHLY recommend Daniel Green. After we reached our price, Scott Roper helped us with financing and explained our best options. Hands down, best car buying experience we have had! We Will DEFINITELY go back in the future. This was our third car we have bought. This was THE BEST and EASIEST purchase!!! :-) Tell Daniel you were referred by Travis Engels! A happy new car owner!!!!

George was very courteous and prompt at providing exceptional customer service. Although he had two different jobs at a time, he was very thoughtful and considerate to each customer's needs and schedule. Accessing his customer's priorities and acting upon that judgement, to me as a customer is extremely important. Thanks again George and Bountiful Toyota!

I originally sent this letter to Toyota of Bountiful on July 22. I re-sent it a month later. It has been ignored. I’m posting it on Yelp, and on a number of state, federal and corporate websites. Maybe I’m a whiner. You decide. On June 13, the electrical system on my 2006 Toyota Tundra shut down in Bountiful while I was driving from my home in Clinton to my place of work in Price, UT. I had it towed to Toyota of Bountiful. I had experienced this trouble the previous day, so I had personally replaced the battery and the alternator that afternoon. I spoke with one of the service representatives, Brandon. He assured me they would find and fix the real problem. Eventually, he told me that the problem was with the negative battery cable terminal. He informed me that they could either repair the terminal, for about $200, or replace the battery cable, which he told me would cost about $1,000. That seemed an awfully high price for a battery cable, but he just shrugged and said he didn’t know why it cost so much. I don’t live in Bountiful, and I had to get to work, so I told him to go ahead and repair the battery terminal. The terminal end of a battery cable, by the way, usually costs about $4. A while later, Brandon came back and informed me that the battery I had just purchased was faulty, and that one of the cells was completely useless. He told me I would need a new battery in order to drive the truck. I was stuck in Bountiful, so I agreed to replace the battery, which cost about $185, including an $18 charging fee. I paid $372.83 and drove off. I work in Price, UT, which is a two-hour drive from Bountiful. Just before I got the Price, the truck lost electrical power and shut down again. I called another tow truck. I asked the driver to recommend a mechanic, and he suggested I take the vehicle to Supreme Muffler in Price. When I got there, I talked with the owner, Joe Piccolo, and explained what had been happening. My job requires me to work in a remote location for a nine-day shift, and I told Joe I wouldn’t be able to pick the vehicle up until the end of my shift. When I checked in with him two days later, he told me that they would have to replace the alternator, because it had been burned out. He asked where I had purchased it, and I told him I had gotten it at an Auto Zone store. He told me he would drive it over to Auto Zone and get a free replacement, and that I would only have to pay for the labor. When I checked back, another mechanic, Carl Potter, told me they had replaced the alternator, but then discovered the battery cable was actually at fault. It had high electrical resistance and was actually melting the fuse block. He said a replacement cable would cost $19.95. That’s a lot less than the $1,000 I’d been quoted by Toyota of Bountiful. The day after I got home to Clinton, I took the supposedly defective battery back to the Layton Napa Auto Parts store where I had purchased it. I told one of the salesmen that I had been told by Toyota of Bountiful that one of the cells was burnt out. He put it on the battery tester and told me that there was nothing wrong with it other than being discharged. He told me if I returned in an hour it would be as good as new. I came back an hour later and he told me it was ready. So I drove to Toyota of Bountiful. After I told my story, Brandon told me that I had authorized the purchase of the battery and that he couldn’t do anything about it. I was a bit surprised, but I pointed out that he had told me the battery was defective, and that wasn’t the case. He told me he would bring out the parts manager, and when he showed up, he told me they couldn’t replace the battery because they don’t sell used batteries. “So,” I said, “You won’t refund my money for a battery I didn’t need because you don’t sell used batteries?” They looked at each other and shrugged. I asked what the store’s policy was when they misdiagnosed a mechanical problem, Brandon told me: “We got you back on the road.” That is true. They got me back on the road for two hours and then the problem reappeared. They charged me $372.83 for a problem they didn’t fix and for a battery I didn’t need. I asked to speak to the service manager or the store manager. Brandon told me that the service manager, John Pollet, wasn’t available that day, which was a Friday, but that he would have him call me Monday. That was more than four months ago, and I haven’t heard a word from him. To sum up, Toyota of Bountiful does not stand behind their work. If they don’t get it right, well, it’s your fault for not knowing what was wrong. I am requesting a full and complete refund of the money I was charged at Toyota of Bountiful. I consider the business practices of this company to be disgraceful, and I would highly recommend avoiding them at all costs. They're happy to take your money.

We were very pleased with the knowledge and time that Craig Vierig and his team gave us. They took the time to listen and hear what we wanted. We will recommend him to all our friends and family. It was a very wonderful day !

Wow A+ on this dealership.. Our New Vehicle is awesome. We were going to get a lower end Suv but they gave us such a great deal on a more equipped luxuries smooth Vehicle.. THANK YOU SO MUCH. Ask for Craig Vierig he does wonders!!!

Excellent service by sales department. Thank you for making our purchase so pleasant and making us welcome. And a special thank you to everyone cooking lunch.

I have bought many cars over the years from this dealership as it has changed names the dishonesty has gotten worse and worse. I will never do business with this dealership again.

I went to this dealership for a recall repair. The staff ignored me, did not help me find my way to the correct area to receive assistance, never called when my car was ready, and hung up on me when I called to check on the status. I will never purchase a vehicle at this location. Drive to Salt Lake.

Knowing just what I wanted to purchase, I walked in to have not one but three salesman flee, guy approaching me must have drawn the short straw, so he thought. Did they think I was lost and couldn't find the shoe dept.? Within less than half hour this salesman had a big sale. Apparently because I am a woman I should suffice. To top it off I have been treated exactly the same when I returned to expensive extras, paid by me. Again, can't talk to me for 1 minute about the services performed. Spent over 1200 in extras and all I got was "here's your paperwork". I had to ask for my truck. Once again, I didn't just buy a freaking purse. Sadly toyota, if you had recalled, I said I would be back to pick up my second new car this summer, something little and sporty. Now I know how to find a more personal dealer, one whom will follow through with the attention they promised. Disillusioned and it's now your loss. MM