Performance Toyota Bountiful

We love our 2016 Highlander Thanks Craig and Tiff for all your help... We will be back in the future and tell our family and friends.

My family and I went to this dealer to find a bigger vehicle for our growing family, the quality of the service and care was brilliant. Our salesman Daniel really took those extra steps to get us in a vehicle that fit our needs and truly asked us questions that what we were thinking through the whole process. The finance team was awesome and worked their butts off to get us into the perfect car for our family, Aaron was our finance guy and he was very concerned and genuine about our sale, he explained everything simply and to the point, we will definitely continue our business at Toyota Bountiful. Thanks guys, we appreciate all your hard work for our business!

I walked into Toyota of Bountiful just intending to do a test drive and go look at another car that I had in mind. But Josh Chavez managed to get me a deal I couldn't pass up! And Weston was SO helpful of getting all the financing nailed down in such a way to make everything go really easy! I was so impressed friendliness and helpfulness of the staff that I will go back next time I need a car!

I bought my 2009, 46,000 miles, Mini Cooper S from them in November of 2015. I took it on a vacation to California on March 4th. before leaving the oil was fine, car was running great and on March 5th my timing chain fell off, hit a piston and broke a valve. my engine was dead... I called the Toyota dealership to ask for any sort of help they could give me from 1,000 miles away and all they said was call my warranty company. I, thinking the warranty was through them, was confused and did not have any information on the company that did have my warranty. they said I should go through my signing documents (in Utah) and kept saying "what do you want us to do?" "what do you expect from us?" I expected some information on where my $2100 went for an extended warranty! not knowing where else to go, I looked for the nearest Mini cooper dealership to Santa Ana and they were able to pull up my warranty information from my vin number. I was told by the financing manager that I would be COMPLETELY covered if ANYTHING mechanical or electrical went wrong on the car. this was supposed to last five years or X amount of miles and it just so happened that I had something go wrong within the first three months and 2,000 miles! when I got my car in the shop the warranty company took so long to get pictures and file the claim that they did not get it finished before my vacation was over. I had to fly back to Utah, wait another week to have the warranty people approve the fix and then fly back down to California to find out that the "full coverage warranty" I was sold only covered a portion of the cost! I paid $3000 out of pocket after the warranty, $600 on airplane tickets to and from, lost $129 on a night at the hotel because we were forced to leave a day early because we could not return the rental car on a Sunday, $100 to toe my car to the mini dealer, and 24 hours worth of work I had to take off in order to go back to pick my car up. I was told by Toyota that they basically set the base price on the car and all of this "other stuff" should be taken up with the warranty company. They used me to make an extra buck, sold me a warranty that did basically nothing and has yet to put me on the phone with any of the people I dealt with saying the man that sold me the car is no longer employed there and the financial manager is never in the office! I feel a bit cheated! even if this is something that could not have been prevented at all I should have been treated better than I was!

I had a really great first time buying a car at a dealership experience. I had been looking at their website for used cars and shortly after I received an email from Joshua Chavez asking if he could be of any help in my search. I told him what I was looking for and the price range I was looking into. I also told him that I was selling my current vehicle and couldn't buy a new car until it sold. He was very understanding and not pushy to get me to the dealership to start test driving. We were emailing back and forth for over 3 weeks and I didn't feel pressured once. When my car finally sold, I headed to the dealership and Josh had a couple cars for me to look at, so I test drove those. I made an appointment later that week to test drive a few more to compare and still never felt like I was being talked into anything. He also knew what he was talking about and always had an answer for my questions. After 4 weeks from when I started looking, Josh got me into a brand new Corolla without having to comprise my budget. I thought I'd have to buy used, but he and Weston Bird (the finance manager) made it happen. It was actually a dollar cheaper a month than what I wanted to pay. Weston is also pretty awesome. I was nervous to go into the finance room because that's where all the horror dealership stories come from. Again, I never felt pressured to get anything I didn't need or want. All the information was presented to me clearly and simply, which was nice. Before driving off the lot in my freshly detailed Corolla, Josh sat with me and showed me all the features of the car and set up my bluetooth for me. He also had me look throughout the car to make sure everything looked perfect (which it did, except for a tiny scuff mark on the glove box which he took care of immediately). My boyfriend is now thinking about buying a new car from them because of how well I was treated. I'd recommend seeing Josh and Weston at this dealership.

I originally just went in to look around and see what was on the Lot. Staff was very helpful, willing to talk honestly about inventory, finance options, prices ect. Finance manger was very knowledgeable, straight forward and helpful through the whole process. Got me in and out with ease. Made the whole process hassle free and I didn't walk out feeling any sort of buyers remorse. Overall happy with the whole experience!

Me and my wife went to Toyota Bountiful last week, looking to find out some options for us. We dealt with Anthony Aguallo and Jose Banuelos, and these two salesmen were beyond patient and helpful. Also, they were friendly and were able to answer all of our many questions. They kindly helped us find the perfect car for us at the right price. Thank you again Anthony and Jose!

When buying our car, the finance manager included a warranty "that would cover everything for the term of the loan". I left his office feeling secure that we'd be taken care of. Fast forward 3 or 4 months later... The car won't shift out of park without manually overriding the shift lock. I took it in to the service center and was informed that this specific problem is NOT covered by the warranty I was sold. Feeling confused and annoyed, I went directly to the finance manager who then told me, after reading the fine print in the warranty he sold me, that this was in fact not covered. I expressed my frustration to him and reminded him of what was promised only a few months before. He informed me that the company for the warranty is owned by the dealership and that he would "make it right". I left his office again feeling certain that he'd call me back with a solution as promised. Here I am, after a month of waiting and several unreturned phone calls to him and the service center, still holding out hope to be made whole. I'm at a loss. I don't know what's more frustrating, being given inaccurate information or being dismissed and ignored so blatantly. At this point I would appreciate a simple phone call in response to the many messages I've left.

This dealership takes pride in everything they do and will not accept anything less than 100% customer satisfaction. I've bought my last two cars from Toyota Bountiful and will certainly visit again.

It took longer to purchase the car than expected. However, we were satisfied with the overall service. Tim Taylor was extremely helpful in answering our questions. If he didn't know the answer, it would find out for us.