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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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New Highlander

Kristen Paulsen was great! The whole experience was almost painless. Got a great deal. Well worth the drive to get the deal we got. Would highly recommend Kristen and Lithia Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We think Kristen is great, too. We appreciate your recommendation!

Prompt & thorough

Ongoing service thru the years has been very satisfactory, especially with the current service team. I was in and out in less than an hour. Appreciate that I can schedule online.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Denise! We strive for 100% satisfaction, so we appreciate this feedback!

5000 mile checkup

We received several notices about our scheduled checkup--email and phone. Arrived and they took over from there--approximately one hour to do the entire checkup. We were pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, Happy Customer! We're glad to hear you're pleased with your recent visit, and we hope to see you again!

Service work

Always receive great service at Lithia Toyota and today was no exception!! Jim Harmon always comes through with great customer service along with the Lithia service team !! Only place I trust for great service and a great deal !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, thank you! We sincerely value your business and look forward to your next visit!

The best People

We got to the dealership late but the salesman and finance fella was patient and stayed late to get us what we needed. They are very kind people, not the fake it's my job to be nice type but genuinely caring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Shiela! We're glad you enjoyed your visit! If you need anything else, let us know!

Great customer service

The guys helped me in service department were very friendly and prompt. Appreciated getting a free car wash to take my car somewhere. Appreciated the ease of dropping my car off for Toyota care appt and it being done fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We're glad we could help in a quick and friendly manner.

Service as Promised

Brought my Camry in for recall work. It was done in the time frame estimated and I had the opportunity to shop for a future purchase while the work was being done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this review! We're glad we could meet your expectations!

Great Service

Wonderful staff and great service every time, honest and fair prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful feedback, Lisa!

Lithia Toyota

Car was serviced quickly. Nice waiting area. Very good people to work with. They should include a car wash

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bill, thank you for this feedback! If you need anything else, please let us know.

Frank Costello

My most recent experience was with the Service Dept., for scheduled maintenance. Your Service Team, including Jim and Robert are an absolute please to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, Frank! We're glad our team was so supportive during your service visit.