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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Ended with satisfaction

When I called to make the appointment I spoke with the service adviser and he assured me that a tech would be in at 7:30am to do the oil change and check. However, when I pulled up I was told there were no techs arriving until 8am so I was pleasantly surprised when my vehicle was done by 8am. Way to turn the situation around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Aja, thank you for this feedback! We're glad we were able to make your experience a positive one!

120,000 mike car maintenance

Thane and Mike were friendly and great to work with. I was informed on what my car needed and felt the price was fair for the work which was done. All work was completed in one day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you, Dezama83! We're glad we could meet your expectations! If you need anything else, our team is happy to help!

Service

LOVE this dealership and their service is nothing but excellent every time!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Warranty

Jim has always been the best service guy that I have ever dealt with. I will continue to use he as long as I own a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, Mike! We think Jim is great, too, and we look forward to servicing your vehicle again!

Good experience

It was easy to set up appointment; and there was no delay when I arrived; very timely and efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sparkle, thank you! We're glad everything was completed in a timely manner. Let us know if you need anything else!

New 4Runner

Every aspect of my purchase was excellent and easy. Tristan was a great salesman and I felt no pressure at any time during the transaction. My wife and I were in and out with our new vehicle in no time and are very happy with our new set of wheels!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks, Dan! We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other vehicle needs.

my sales man was yery helpful n friemdly

the rating that i give two my dealership and too Toyota and my salesman i made high because ther wer the nicess people thats why

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, Gail! We're glad we could help! Let us know if you need anything else!

Toyota Dealership like Family

This is the second new Toyota Rav4 in two years. The salesmen are friendly without the hard core pressure. All of our service experiences have been very good in a relaxing environment. They have come through with everything they have promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the great review of our dealership, john-erma! We work really hard to meet our customer's expectations in a great environment, and we're happy to see that those efforts have paid off time and time again.

Lifetime Oil Changes

I purchased the lifetime oil changes to take excellent care of my Rav. Jim Harmon has always checked anything that I have had questions about and made sure the car runs like a top. I am very satisfied with his work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you! Your satisfaction is important, so we're glad to see this feedback!

Vehicle Maintenance

I use only this dealer for my vehicle maintenance. The faces have changed over the years but the service remains excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dave, thank you! We strive for an excellent experience!