Reviews
Fair dealing, good price
They offered me a good price on trade and an excellent price on a new vehicle. Carl was very patient and allowed me to drive several vehicles before I chose the right one for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review, Sara! We are glad to hear that Carl was able to help you find the perfect new car for you.
Great!
Bought 3 cars from Lithia Toyota so far!! Great to work with and took care of any problems we had with buying the new car!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being such a loyal customer! We are happy to hear that everything went smoothly when buying your new vehicle.
Outstanding from start to finish
Really enjoyed the entire experience. Terrance was outstanding to work with. Also a pleasure to meet his supervisor and parts manager. Car was detailed nicely.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for providing us with this great review, we love hearing about the great customer service that was provided!
Buyer
We were pleased with all the people that were associated in the process of purchasing our new vehicle. If there is a way to speed up the paper work process, it would be beneficial to all parties.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worst haggle experience ever!!!! Use caution!!!!
Worst haggling I've ever experienced! Go anywhere else, and cut out the bull$@!% these guys try to feed you. I've never dealt with such manipulation from a car dealership! Make sure you read the fine print, and do your homework before signing! Thankfully we did and walked out of a manipulative situation. Once they knew we caught on, that's when miraculously the numbers begin to change. Don't forget to read their Facebook reviews! Never again will we even attempt to shop at Lithia Toyota! Dishonest financial management! Be cautious!!! Shop around! There were plenty of other car dealerships in Billings that offered more for our trade-in, and had better deals all around!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I might be back
The finance guy got all pissy when I wouldn't buy his extra warranty, when a customer says no that's no reason to pout and get pissy. The dealership was really pretty cool and Chawn was awesome the only thing that tainted my buying experience was the finance guy Tristan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Outstanding and Comfortable Experience
Brttany was AMAZING. Buying a vehicle can be nerve wracking. She was totally on top of all the details, kept me informed and quickly answered all my questions. I felt comfortable through out the experience because she treated me like I was important and a valued customer. I would highly recommend this dealership. I have purchased my last 4 vehicles with them. And Brittany made it easy!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review and for being such a loyal customer, Heidi! We are so glad to hear that Brittany made your buying experience more pleasurable.
Highlander Service
Service desk employees are very knowledgeable and understanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs.Karrie Cleveland
Excellent customer service and they always give me recommendations on maintenance needs that are fairly priced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind compliments to our service team. We look forward to helping with all of your service needs!
As always, wonderful!
Everyone is always friendly, and extremely helpful! The service is great and the people are amazing! I would recommend Lithia Toyota in Billings Montana any day of the week!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing us with this great review, we are very happy to hear that Jim and Robert were able to give you great customer service!
