BMW of Silver Spring

After two disappointing BMW experiences in my area 3 hours away, my brother recommended Silver Spring BMW—where his neighbor had a great experience. I’m so glad he did. The first dealership I visited refused to let me test drive the X5 M or compare it to the 40e model and wouldn’t even order the car with the features I wanted. The second dealership kept us waiting over three hours to deliver a car that, we later found out, had a “Stop Sale” and then tried to pressure us into purchasing over $25,000 in nonrefundable warranties. Then, I found David Davila, and he completely changed my view of car buying—especially as a female buyer. He truly listened, worked after hours on a Saturday, and found an X5 in production with the exact features I wanted. Within 45 minutes, he had everything—including financing—handled electronically. On Monday, he ensured I could track the vehicle through the BMW app. On Tuesday, he texted me on his way to work to let me know he would be checking on delivery time. Because I’m flying in for delivery, David went the extra mile to coordinate everything in advance—managers, financing, service—so there are no delays. He even came in on his day off to make sure I had my car for vacation, saying, “It was easier for me to give up some of my time than delay your vacation.” The financing rep we spoke with was transparent, low-pressure, and broke everything down clearly, with no push for unnecessary add-ons. If you’re looking for a truly personalized experience, I highly recommend Silver Spring BMW and David Davila.

We shopped around a few dealers in the area. This one was competitive with pricing and the people were great to work with. Eric was transparent about pricing, not aggressive or pushy, and overall made our purchase experience great.

As a first time BMW owner, I was impressed with the dealership but more importantly with the top notch customer service provided by Eric Lovo. He is knowledgeable, patient, and proficient. He explained the operation and technical aspects of the vehicle and I drove the vehicle off the lot feeling confident. I left the dealership, ecstatic with my purchase and will definitely be a repeat customer and frequent the dealership for vehicle servicing.

This is the second car I have ordered and purchased with Desirae. She is the best and would recommend to anyone

I am writing to express my deep frustration with the level of service I received during my recent visit to your dealership. I made the intentional decision to return to your location because of the exceptional service I received from Ron Askew during my car search in 2022. While I ultimately purchased a vehicle elsewhere at that time due to the inventory shortage, Ron left a lasting impression; his professionalism and attention to detail were why I came back. Unfortunately, my recent experience was quite the opposite and has left me extremely disappointed. During my second visit in a week, while working with Ron on a potential deal, I was introduced to JC Thomas, who identified himself as the manager. From the moment he engaged, his arrogance was palpable. Rather than welcoming me or demonstrating a collaborative approach, he opened with, “I’ve worked on some numbers but if you’re serious about buying today, I can work harder to make a deal.” This felt more like a challenge than a professional interaction. I calmly reiterated that I intended to purchase a vehicle, but my final decision would be made by the upcoming Friday. After doing more research and following up via email with Ron to confirm my preferences, I returned to the dealership expecting a clear and respectful process. Instead, the figures JC presented were inaccurate. I had to correct his math twice, and even then, he randomly inserted numbers that were not on the original quote. When I asked for clarity and transparency—requesting that we walk through the numbers line by line—he abruptly got up mid-conversation and went to his office to print a revised sheet. This new version contained entirely different figures while omitting other important line items from the original. Let me be clear: I am not new to BMW ownership, nor is purchasing a new vehicle a novel process for me. I do not need to be condescended to or treated as if approval from BMW Financial is some sort of privilege. The level of arrogance displayed by JC Thomas was not only unnecessary but entirely unprofessional. It was clear he either did not want to work with me or felt it beneath him to do so. If this is the standard of customer service provided by someone in a managerial position at your dealership, I strongly urge you to reevaluate. Public-facing roles require humility, respect, and basic customer service skills. Based on this experience, Mr. Thomas may be better suited for a position that does not require direct interaction with customers. I appreciate Ron’s continued professionalism throughout, and it is unfortunate that this experience overshadowed his efforts. However, unless this matter is addressed, I cannot in good conscience recommend this dealership to anyone in my network.

Couldn’t have been happier with Edwin. He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If you get the opportunity to work with Edwin you will be pleased. When it came to financing we worked with Steve who was just as wonderful to work with. He was detailed with his explanations and put in work to get us the best deal possible.

Couldn’t have been happier with Edwin. He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If you get the opportunity to work with Edwin you will be pleased. When it came to financing we worked with Steve who was just as wonderful to work with. He was detailed with his explanations and put in work to get us the best deal possible.

Went there to get 2025 BMW X3 M50. From beginning to the end it was excellent leasing experience. Thank you!!!

It was not our first experience with BMW of SS. This time all went smoothly as always and Miguel Mendez, our sales person, was tremendously helpful and supportive.

If you want someone who will the extra mile to help you, please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do.