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BMW of Silver Spring

(5,856 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Our overall buying experience with Brittany at BMW at...

Our overall buying experience with Brittany at BMW at Silver springs has been excellent. Considering situation was extraordinary as we are new to country and at the same time there is industry wide chip shortage, supply chain issues etc. - our overall experience was very good where were made to understand what to expect in terms of lead time, financing etc and it finally tuned out to be closer to what was mentioned. So will give a big shout out to Brittany abs BMW silver spring in making the experience so easy even in these times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great time with these people. Stress-free,...

Had a great time with these people. Stress-free, responsive, collaborative, and friendly. Nate was our salesperson and Gen was our finance guy. Both were exceptional and made our buying process quick and efficient. Gen was informative and had the patience to explain the extras to us. The Loaner car representative was helpful and got the car with ease. I will recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Ron was great! Efficient and straight to the point, while...

Ron was great! Efficient and straight to the point, while providing great customer service. We already picked the car on line, and Ron was quick to answer any questions and address any concerns we had. The sale went very efficiently and we were very satisfied with the car and service. We would recommend working with Ron a 100% and of course to visit the BMW at Silver Spring. Thank you! Adrija Henley and Vincent Lucas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I run a AutoBroker business and worked with Brittany for...

I run a AutoBroker business and worked with Brittany for one of my clients. She did an amazing job, communication was always their, and she providing me with all information I needed before hand to give to my clients, buy the time they arrived she already had the car serviced and cleaned up to make the process quicker! I will most definitely recommend working with Brittany in the future! Thanks -Monty Owner: Carson Car Concierge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I run a AutoBroker business and I worked with Brittany...

I run a AutoBroker business and I worked with Brittany for 2021 BMW X7 for my clients, she was very responsive, professional, and had the car cleaned up & detailed by the time my clients came for a test drive. I would most definitely recommend her service for any BMWs. Monty Carson Car Concierge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My second vehicle from BMW of Silver Spring. Everyone...

My second vehicle from BMW of Silver Spring. Everyone from sales to service are professional and provide exceptional service. This is why I come back. Karen Herbert was my salesperson this go round. She is great. She is very detailed and listens to your wants and needs to ensure she gets the vehicle you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Karen is Great!

This is my second car from BMW of Silver Spring. Everyone provides great service. I get my service here and they are always ready at the time of the appointment. Everyone makes you feel welcomed. Karen was my last salesperson and she was exceptional. She searched and found a nice vehicle for me that exceeded my expectation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

I have made numerous car purchases in the US and abroad...

I have made numerous car purchases in the US and abroad and I would definitely rate this as one of the best experience. I had pre-ordered 2022 M340i thru' Kyle Greene after a test drive and was able to pick the car in just over 8 weeks as assured. The entire process of ordering and paper work was done online, which was simple and easy; thanks to Kyle. On the day of delivery, Kyle completed the transaction very smoothly. Also, thanks to Pedro in financing who did his job of explaining different options of extended warranty etc and at the same time respecting the time constraints with out being pushy or overwhelming with lot of information. In short, if you are looking to buy BMW and want no nonsense experience, recommend Silver Spring dealership and assure you Kyle, will put a smile. Sonali, Sheetz Revankar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is one of the best dealerships I’ve ever done...

This is one of the best dealerships I’ve ever done business with.This is the second BMW that I have bought from Silver Springs BMW. Ms.D.Jackson was very helpful,courteous, and displayed a great level of professionalism. Ms.D.Jackson definitely deserves a FIVE STAR rating 🌟🌟🌟🌟🌟.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

i rate this dealership the most outstanding dealership in...

i rate this dealership the most outstanding dealership in the world. along with the employee. Brittany Barrett has to be one of the best sale person there is. A keeper. Customer service is awesome. I will always come back as long as she is working their.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.