Reviews
Kyle was wonderful to work with! He is incredibly...
Kyle was wonderful to work with! He is incredibly knowledgeable and professional. We went above and beyond from start to finish in our buying process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Harold Shelby was a truly outstanding BMW salesperson....
Harold Shelby was a truly outstanding BMW salesperson. From the first email exchange to when we drove off the lot with our new X5, he was friendly, helpful, patient, and resourceful. He helped us deal with a shortage of cars to test drive (ultimately finding us a previous year model to drive) to the removal of touchscreens in new cars. He was consistently honest and thoughtful. This was my first ever experience with BMW, and Harold really impressed me and represented the BMW name extremely well. He has also followed up multiple times to make sure all things are good with my new X5. I would readily recommend him to others—he is an 11 on a 1-10 scale!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding from beginning to end
Harold Shelby was a truly outstanding BMW salesperson. From the first email exchange to when we drove off the lot with our new X5, he was friendly, helpful, patient, and resourceful. He helped us deal with a shortage of cars to test drive (ultimately finding us a previous year model to drive) to the removal of touchscreens in new cars. He was consistently honest and thoughtful. This was my first ever experience with BMW, and Harold really impressed me and represented the BMW name extremely well. He has also followed up multiple times to make sure all things are good with my new X5. I would readily recommend him to others—he is an 11 on a 1-10 scale!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eric, we're happy you found our staff Harold to be so supportive during your experience here at BMW of Silver Spring. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Brittany is the best!
Brittany Barrett was a pleasure to work with. She was transparent, accommodating and didn't give the salesy run-around. I would strongly recommend seeking her out for your first or next BMW purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ashlee, we're happy you found Brittany to be so supportive during your experience here at BMW of Silver Spring. Thanks for the recommendation, and have an amazing day!
Lonnie is an awesome salesperson.
Lonnie is the man!!! He takes his time and assist you with your every need for why you looking for. Hands down he’s your go to guy. Thanks Lonnie for everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found Lonnie to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
I worked with Kyle Greene, and he was highly...
I worked with Kyle Greene, and he was highly professional, patient and helped me make a well-informed decision. I’m happy with the services he rendered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
I had extremely positive experience. Sales Representative Brittany Barret was very professional, attentive and courteous. She made whole buying experience transparent, pleasant and easy. Thanks to her I left dealership with new exciting car model. Gen, finance specialist, was extremely helpful and efficient. Ill be happy to recommend BMW at Silver Spring, MD to my friends and colleagues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vladimir, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Nate was great
Had a great time with these people. Stress free, responsive, collaborative and friendly. Nate was our sales person and Gen was our finance guy. Both were exceptional. Loaner car representative was helpful and got the car with ease. I will recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Naveen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Excellent Customer Service
I recently purchased a brand new BMW 430i convertible from BMW of SSP. Scott Sohn was my salesperson and was an absolute pleasure to work with. He was very professional, very Informative. & there was no pressure at all. He made me feel very comfortable. My vehicle was ordered & took weeks to build & Scott made sure I was kept informed on the progress of my vehicle along the way & exactly when it was expected to arrive. It was a complete stress free process. I would definately recommend anyone looking to buy a BMW to go see Scott Sohn of BMW of SSP. I am very happy with my purchase & service..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Angela, congratulations on your new vehicle! Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Have a great day!
Excellent Customer Service by Brittany
Our overall buying experience with Brittany at BMW at Silver springs has been excellent. Considering situation was extraordinary as we are new to country and at the same time there is industry wide chip shortage, supply chain issues etc. - our overall experience was very good where were made to understand what to expect in terms of lead time, financing etc and it finally tuned out to be closer to what was mentioned. So will give a big shout out to Brittany abs BMW silver spring in making the experience so easy even in these times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Vikas, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!
