Reviews
Recent visit to Jake Sweeney was excellent.
Recent visit to Jake Sweeney was excellent. Austin checked us in and guided us through, as he accommodated us with rental car, because part needed to be ordered, All employees were polite and helpful. Thank you Austin!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, we're delighted to hear that Austin and the team at Jake Sweeney Mazda Tri-County provided you with excellent service. Thank you for sharing your experience!
I had a good experience with Jake Sweeney Mazda, Austin
I had a good experience with Jake Sweeney Mazda, Austin wrote me up, Dave perform my service and Adam checked me out. It was flawless. I would recommend This service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laurie, we're delighted to hear that Austin, Dave, and Adam provided you with a flawless experience at Jake Sweeney Mazda Tri-County. Thank you for recommending our service department!
Recently had the misfortune of dealing with the service
Recently had the misfortune of dealing with the service center at the West location, which apparently operates entirely independently from the "Jake Sweeney" name. Very upset with their communication practices and ended up overpaying for services. Final bill exceeded initial estimate, of which the staff was unwilling to discuss. Went to get diagnostics on my car and after 8 hours of service the original issue remains. Dishonorable
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We bought a very clean 2017 Mazda CX-5 for our daughter,
We bought a very clean 2017 Mazda CX-5 for our daughter, and we are very pleased with our purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm writing this because I received my title not too long
I'm writing this because I received my title not too long ago. I bought my 2016 Mazda in 2019. I like my Mazda cx-5 AWD which I was told, when it was sold to me, was a Grand Touring because I wanted the towing capacity. The window description didn't include the Grand Touring and the sales person said "oh, that's a mistake, it will be correct on the title". I'm stupid and believed him. When I had to get new tires I realized I was mislead/lied to. The tire size gave it all away. When I paid off the loan and received the title, low and behold, it's not a Grand Touring. We do get taken advantage of and just have to learn from our mistakes. This behavior may be condoned, who knows?
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
That was the strangest car shopping experience I've had.
That was the strangest car shopping experience I've had. Drove from out of town, was interested in buying the car. They were not interested in my trade-in and suggested to go to CarMax to get a better deal for the trade-in. Accused me of having a wrecked car, did not ask if it was in an accident. (It wasn't, the bumper was repainted because of scraping it on a pole while turning in to park.) They did not try to engage us as customers, we felt we were an inconvenience to their day. Never even gave the impression that they wanted to sell us the car. We did go to CarMax and they offered us twice the amount, and would have considered buying from them if they had the model we wanted.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I had the opportunity to visit Jake Sweeney Mazda
I had the opportunity to visit Jake Sweeney Mazda Tri-County and test drive the 2023 Mazda CX-5, and I must say that both the dealership and the vehicle exceeded my expectations. The dealership was clean, modern, and well-organized, and the staff were friendly and helpful, making the car buying process stress-free. The 2023 Mazda CX-5 is a stunning vehicle. The exterior boasts a sleek and modern design with a bold grille and striking headlights, while the interior is spacious and comfortable with plenty of legroom and headroom. The technology features are also impressive, including a user-friendly infotainment system and a range of safety features that gave me confidence on the road. What stood out to me the most was the CX-5's driving experience. The car handles beautifully, with smooth acceleration and responsive steering, and is also fuel efficient, which is a significant benefit.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The 2023 Mazda CX-5 2.
The 2023 Mazda CX-5 2.5 S Premium AWD is a great choice for those looking for a stylish and reliable SUV. The Soul Red Crystal Metallic exterior color stands out, and the Parchment Leather interior creates a luxurious feel. The CX-5 can seat up to five people comfortably and has a sporty look and feel. One of the best things about this vehicle is its fuel economy--24/30 MPG in city/highway driving with an automatic transmission that makes for an easy drive. Overall, the 2023 Mazda CX-5 2.5 S Premium AWD is a solid choice for those looking for a stylish and reliable SUV with great fuel economy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Drove from Louisville to purchase my vehicle.
Drove from Louisville to purchase my vehicle. Pleasant experience at the dealership. I would buy a car from Jake Sweeny/Jason Vaughn again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Prompt response to inquiry.
Prompt response to inquiry. Very professional. Respected our time. Salesman was knowledgeable, but not pushy, with no attempt to upsale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car