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Mercedes-Benz of North Orlando

(793 reviews)
Visit Mercedes-Benz of North Orlando
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
New (877) 871-3236 (877) 871-3236
Used (877) 447-3944 (877) 447-3944
Service (877) 862-6180 (877) 862-6180

Reviews

(793 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of North Orlando from DealerRater.

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First Class Seevuce

This is my go to mercedes dealer I bought my previous car and now I just sold it to them and bought another one . Great service from the service depart Richard sales Fadi Hosn and finance Michael Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, it means so much to us that you chose our dealership! Please let us know if there is anything else we can do for you; we are more than happy to help!

Exceptional Service

Mr Fadi Hosn is a phenomenal salesman. What a smooth process and service I had selling my car and buying my new Mercedes today. I would highly reccomend him to anyone seeking to sell or buy a car strefree.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at Mercedes-Benz of North Orlando. We hope to see you soon!

Consistently Excellent

My service provider Bianca Masonic exceeded my expectations and I am very pleased with her care, responsiveness and willingness yo answer my questions. I trust my MB with her because I know she will do whatever it takes to ensure I have a great service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rosalind, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Josh was great.

Josh was great. Issue resolved and he worked hard to get me out the door for a hospital appointment. Work done right, quick and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Paul, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

A great car buying experience.

A great car buying experience. Not pushy, answered all my questions, let me test drive different vehicles I was looking at and had an easy closing process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

This dealership is just like 99% of them now.

This dealership is just like 99% of them now. They only focus on the biggest margins they can from initial pricing. No thought of buying or leasing another after this ONE potential sale. They basically test to see if the potential buyer is educated on the car they choose with highly overpriced cars. I’d encourage people not to buy here and continue shopping elsewhere. They insist their pricing is “Market based” however it’s just a number they WANT instead of being market or even fair. They have high fees on for admin which at zero cost to the dealership. The used market as well as new has substantially changed and they aren’t depreciating the used ones properly in an afford not to lose money on cars they overpaid for months ago. That’s why they have so many cars sitting on the lot for over 90 days. They are overpriced. Don’t believe anything they say. They are actively looking for uneducated or lazy buyers who will pay their exorbitant prices

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at Mercedes-Benz of North Orlando. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 710-5111 to discuss what we can do to help.

they're not professionals they're supposed to repair an

they're not professionals they're supposed to repair an oil escape and now it's worse, the vehicle has a hit down and the covers that cover the car, down, it's missing screws. it's a bad experience. I'm sorry, but I'm not happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello Rosendo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 710-5111 to discuss what we can do to help.

Great guys.

Great guys. Very helpful and take time to explain everything. Definitely service oriented. Very friendly people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I had an excellent experience with MBNO.

I had an excellent experience with MBNO. I took my vehicle in on a Monday and Dave helped me with all my questions. He followed up with me and returned my calls in a very prompt manner. The technician explained the issues with my vehicle through a video text. I was very pleased with the overall vehicle service and customer service. I will always go back to Mercedes Benz of N. Orlando.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

Trustworthy dealership!

I had the pleasure of working with Joshua- he was outstanding. I highly recommend you requesting him if you are going to purchase! the entire staff was fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Regan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.