Reviews
Not As Promised!
Not As Promised! Gas tank was not filled, car was not washed and battery was dead and had to be replaced next day! Poor management as I complained and never received a call from dealership!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Mercedes Benz of North Orlando is the best for me working
Mercedes Benz of North Orlando is the best for me working wit Rob was a very knowledgeable he's patient, He explained everything too me thank you Rob
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nelly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Excellent staff, nice facilities.
Excellent staff, nice facilities. Too far from breakfast place. Place is a little too busy but that is a good sign. Dave the service manager is a very friendly person who really understands my needs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us a response, Alan! Don't hesitate to call us if you ever need anything. Be safe on the road!
The problem of the car stalling was not solved.
The problem of the car stalling was not solved. I figured out the problem was the auto start system
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (407) 710-5111. We would appreciate the chance to turn your experience around.
My experience with Bianca mason, my service provider was
My experience with Bianca mason, my service provider was great. My appointment was on time, repairs and pricing were explained and a rental car provided. This was a major service and I felt confident in the work done on my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Judith, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Purchasing experience was great.
Purchasing experience was great. Knowledgeable and helpful team. The selection of vehicles was nice. Looking forward to see the service and take advantage of the service plan.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great dealership, easy to do business there.
Great dealership, easy to do business there. Inventory was quite impressive. Definitely will check their inventory when looking for another Mercedes. Salesman very knowledgeable. Check it out.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Randall, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying a vehicle from this dealership was hassle free.
Buying a vehicle from this dealership was hassle free. The salesman and the finance guy was professional and friendly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
It is always a pleasure working with Rob at Mercedes-Benz
It is always a pleasure working with Rob at Mercedes-Benz of North Orlando. When I take my car in for service he has always been informative, communicates progress, and works with your warranty company.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Was told rain sensor wasn?
Was told rain sensor wasn?t covered under warranty because windshield had been replaced and had air gap. Wanted 795$ to fix. Took car home, original windshield, removed sensor cover, cleaned windshield were attached - cleaned sensor, unplugged it and reconnected. Reset and cleaning fixed problem, works fine now. Master mechanic ????
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Edward, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 710-5111. We hope to hear from you.