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Northside Imports Houston

(235 reviews)

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Stelvio

Ben is the man to see! Professional, polite and puts customer first. Unfortunately I got a lemon and in the process of lemon law lawsuit. Not fun !! Dealership has not been the problem they have tried to make it smooth.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The BEST Service

Their customer service was awesome and they made the buying process so smooth for me. If I plan on purchasing a second car in the future I will definitely return to them. Thank you to Neal and Mr.Vincent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Realtor Marek

Ask for Ryan Hon or Neal Hogg! They provide first class service and the best in the business!! Definitely recommend and there’s nothing like a Maserati!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mercedes Benz C 300

The car that I purchased hassle free was exactly what I wanted. The sales person explained everything in detail and worked with me on the purchase of the car. Financing was done easy. The vehicle was clean and in mint condition. The facility was clean and comfortable and easy to gdt to. Excellent hours of operation. I had a minor problem but Michael resolved the issue in a very kind and professional manner. A very satisfied customer. I love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Test Drive

I received an direct mail invitation to test drive a Guilia. The personnel at Northside were friendly and helpful. The facility was well maintained, and the test drive was very enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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My first Guilla

Mat is awesome, really cares about his customers. He didnt give up on helping me purchase my new Guilla. This was my first time visiting Northside Imports, great first impression. Everyone greets you with a smile and ask if you need any help. I'm overjoyed with my purchase! Vince the finance person is the absolute best, made the experience simple and fast. Thank you Matt and Vince!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My shopping experience

Neal was the best salesman that didn’t pressure me into something I’d regret. He was all around a great person and I will be buying my Alfa from him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Terrible

I bought a used car and it was a good car but the dealer took over 30 days to pay off my old car and now great credit is ruined.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sorry to hear about you experience. Unfortunately there is no information in this review for me to cross reference your situation. Can you please reach out to me so that I can help you resolve the problem you are having. mricks@northsideimportshouston.com

Very unsatisfied and walked away form the deal

Tried to buy a Porsche, took over 12 days. First the sales guy went on vacation, then the service guy went on vacation. Finance paperwork never overnighted, so after 5 days I walked away from the deal.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Paul, We work diligently to process all customer needs and purchases in the most efficient way possible. I know we needed certain documentation that we had a difficult time getting from you that slowed the process down considerably. Please feel free to reach out to me if you wish to discuss in further detail.

Did appointed

Beautiful dealership. Tried to work a deal on a used truck. Then was told the Truck was no longer available. Was told by the salesman he would call me but never did. I had to initiate all the calls to him.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Concerned, Sorry we did not meet your expectations. We truly do appreciate the feedback that will help in improving our process and communication with our guests. Please feel free to reach out to me if you have any future needs or concerns. mricks@northsideimportshouston.com