Reviews
Trey was nice helpful and kind.
Trey was nice helpful and kind. Knowledgeable and dedicated. Prompt to greet us. He ask questions and took notes, told us what would be done to find the problem and kept us updated with text messages
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Debra, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Ryan Dunning is baaaaaaaaaaaack!
Ryan Dunning is baaaaaaaaaaaack!!!! He was and is THE BEST Service Consultant that I have EVER had! He absolutely goes the extra mile in making sure that you get what you need and always finds a great deal for you too. This was his card back in 2018 when I first got my QX60 and this National Honoree has definitely earned his stripes. Well deserved! After this long, I could have definitely went somewhere else to get my car serviced, but Ryan is the reason I will keep going back! Go see Ryan for all your service needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michaela, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Replaced my old Infiniti with a new one so you know a
Replaced my old Infiniti with a new one so you know a repeat buyer says a lot. Nice and helpful sales people and I am happy with the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Beth, thank you so much for your kind words! It means a lot that you chose to do business with us again. We're glad our sales team was able to assist you and make the process smooth.
I worked with Aaron and Tabitha to obtain my dream car.
I worked with Aaron and Tabitha to obtain my dream car. The process was so easy to navigate. I will definitely return for my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
diagnose and repair faulty wheel bearings, quick response
diagnose and repair faulty wheel bearings, quick response to get me in, supplied a dealer car for overnight needs and excellent communication from service rep. Question manufacturer quality for need of repair after less then 115K?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Raymond, we really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (615) 567-7903 so we can assist you further.
I wasn't expected to be greeted advising me the bill
I wasn't expected to be greeted advising me the bill would be over $1200 for the service although the service technician was very nice about it.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Service and explanation was exceptional.
Service and explanation was exceptional. Endorse without reservation. Truly as great an experience as I could hope for. This review required me to write at least 25 words
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Purchased new tires today.
Purchased new tires today. I had to wait, but the facilities were very comfortable and clean. The service technician was professional, efficient, and explained everything that was necessary.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is the worst Infiniti service center I've been to.
This is the worst Infiniti service center I've been to.No customer service, just texting. I'm used to personal updates and when my car is ready someone comes and get me, not texting me. I will not be back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was really ideal.
It was really ideal. Made no appointment but was waited on immediately. They did exactly what they said they would do and in less time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we appreciate your positive review about your recent experience with us! Thank you again for the great review!