Reviews
Service was fast and friendly.
Service was fast and friendly. Staff even offered to drive me to coffee shop when they saw me walking with an umbrella in the rain.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Nichole, thank you; we appreciate your feedback! Until the next time we meet, take care!
Your customer service person who met me when I drove in
Your customer service person who met me when I drove in for my appointment didn?t care about me or fixing my vehicle. He just wanted out of his way. He was very disrespectful.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we would like the opportunity to address your concerns. Please reach out to us directly at (615) 567-7903 when you have a chance. Thank you, and we look forward to hearing from you.
Since I started taking my G 37 convertible.
Since I started taking my G 37 convertible. Trey has been nothing short of kind honest and always follows through. I will not take my car anywhere else by to see him. It brings me peace of mind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Scot, thank you; we appreciate your feedback! Until the next time we meet, take care!
I?ve always had a great experience with Infiniti Cool
I?ve always had a great experience with Infiniti Cool Springs. They are very thorough and communicative. Plus, they offer pick-up/delivery which is a big help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Erica, we greatly appreciate your sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs, and positive feedback means the world to our staff, particularly the team member who assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
On point on point on point on point on point on point on
On point on point on point on point on point on point on point on point on point on point on point on point on point on point on point!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lamar, thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers, and it’s always nice to know when we succeed.
Easy and quick very professional.
Easy and quick very professional. Representative was polite and knowledgeable very nice dealership overall Ccxxxxc ccxxxxc ccccc ccccc ccxxxxc ccxxxxc ccxxxxc ccxxxxc ccxxxxc ccxxxxc ccxxxxc ccxxxxc ccxxxxc ccxxxxc
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sandra, it really means a lot to us that you took the time to write such a positive review about INFINITI of Cool Springs, so we just wanted to thank you personally. We try very hard to make sure our customers are happy every time they visit us, so it’s gratifying when someone lets us know that we’re doing a good job.
Jordan is s GREAT service advisor.
Jordan is s GREAT service advisor. He asked thoughtful questions and seemed interested in me as a customer and human being. I definitely plan to return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Karen, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Ryan was fantastic.
Ryan was fantastic. I have a very demanding work schedule and he was able to work around my hours available to get me in timely. The service department did a great job. Although I had had issues with the finance person and salesperson at this dealership, the service department is fabulous. I would not recommend the dealership but I would absolutely recommend the service department hands down
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jodie, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it.
The advisor provided excellent customer service!
The advisor provided excellent customer service! We had an appointment and was in and out. I would recommend this dealer to a friend or family member.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chonte, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it.
The service team is hard working, honest, professional
The service team is hard working, honest, professional and dedicated to their customers The team always exceeds my expectations by providing thorough and reliable service on the QX55 and the QX50 that I traded.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Carolyn, we are so pleased that we could exceed your expectations and that you enjoyed your time here at INFINITI of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.