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INFINITI of Cool Springs

(1,355 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,355 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Cool Springs from DealerRater.

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Awesome!

Everyone in the dealership was friendly and helpful. From the front desk as I entered the dealership, to the sales and finance department. Great experience and highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service for Q56

It was so easy to make a convenient appointment and Jay is wonderful to work with. Service was great and love having the use a loaner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

Darius was very knowledgeable. He was able to answer the majority of our questions and supplied us with a lot of options. He made sure that we not only like the car but loved it enough to take home . His sales background really made a difference and influence to purchase an Infiniti vs Lexus . The finance director , Alex Demetriades was also great ! He got us in and out of there quick. Over all our experience and expectations was above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change

I scheduled an oil change and was promptly greeted when I arrived at the dealership. They set me up with my service and my loaner quickly so I get on with my day. They also told me what service was needed die to the mileage on my vehicle. I told them that I needed my car by noon (appointment at 9am) and it was completed by 11:30. I picked it up serviced and cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

Great experience. The service personnel especially Joseph were very friendly and attentive. I would recommend this service department to anyone. I have never been disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Marc - Excellent Customer Service

Marc did an excellent job. Customer Service was superb. I recommend Marc as a Service Advisor for anyone who has an Infiniti. He is Awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very courteous and excellent service

Infiniti of Cool Springs is the only place that I would take my car to be serviced. Fixed my keyless entry expertly. Always courteous and pleasant to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2014 Infiniti QX80 Service

Jay was great. He took good care of me and was very professional. See you all for my next service. Communication was great. I will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service of my 5 year old Infiniti

The service was quick and exactly what I needed - the brake rotors needed to be resurfaced to eliminate a vibration when stopping. The car has 80,000 miles so I thought it was time for a full brake job. It cost half of what the same service cost on my wife's BMW, so I was pleased at the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

I have always had a great experience with this dealership when I have had my car serviced. I would highly recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.