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INFINITI of Cool Springs

(1,355 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,355 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Cool Springs from DealerRater.

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Great service

Great service. Finished vehicle maintenance before the time I was told it would take to perform the maintenance. Very efficient and friendly staff. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GREAT SERVICE

From the minute I got to the dealership they were very professional and attentive to my needs. I had a very knowledgeable and down to earth sales rep. I had my 8 month old son with em, which made it hard at times to test drive and look at different vehicles, However, Rob made things very easy and not stressful with the whole transition. I would recommend this dealership to anyone, especially my sales rep Rob. Thank you again Rob for the great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

Always treats me with such respect and kindness. Hard working guys in this shop! I’m grateful they can get my maintenance done when I need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Truly exceptional service

Took my QX80 in for its 15000 mile service plus oil change & detail. I had made an appointment so Ryan was waiting for me when I arrived & had a loaner car waiting. He kept me up to date all day via text on when to expect my car to be ready. When I came to pick it up it looked amazing from the detail. Very happy with the whole experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it?s always nice to know when we succeed. We look forward to your next visit! Take care!

Excellent!

Excellent service, and very friendly. Good repair in what I need it , great alignment service, knowledgeable service technician with great recommendations, free car wash always works!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hary, thank you so much for your kind words about your service experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it?s always nice to know when we succeed. If you're ever in need of more help, please let us know!

Recent service

Frank was great and I really liked the texts communicating the service recommendations, made it easy to manage during my busy day. Will be back again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Consistently Exceptional

I can’t recommend Jay in the service department higher. He’s awesome! Courteous, helpful, realistic about what I need and always pleasant no matter how busy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your response to Jay's outstanding customer service, Pam! We value your business, and look forward to your next visit! Take care!

The best

The best car dealer in town. I recommend to everyone in town. Best service. And pronto no ways . In and out . And you live with a smile and a clean Ca.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service

Had a problem with my convertible top (was down and it wouldn't go up correctly). texted trey and he got me right in and had it done the same day. really appreciated him getting me in and getting it done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good Service

No problems and quick out the door service. They provided a pleasant stay while waiting and a loaner car for us to run some errands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.