Toyota of Cool Springs

Any time I bring my Sienna in for service, I ask for John. He always takes good care of me and makes sure I get the best service. I would recommend going to see John to anyone who needs service on their Toyota.

Alan was on time, on his game and gave me the deal I was comfortable with. It was a stress free Sunday afternoon. I will be back in two years for a Rav4

I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helping me purchase a part. He took a picture of the part and walked me up to the Parts Dept. to facilitate my purchase. He also insisted on replacing a defective part on the car instead of gluing it. Service can't get better than this!

I truly enjoyed working with April - She knows her stuff!!! She answered every question I had or found out the answer for me. Great employee for your dealership!!!!

I found the salesmen dishonest and not willing to help make things right. Salesman knew of an issue that I had overlooked but my wife saw him find and he said nothing and when trying to resolve the issue I was told, sorry, you will need to have it fixed yourself.

Best experience! Everyone was so kind. Facility was nice and clean. They kept us in the loop about our car while it was being serviced. The kids zone is so nice for parents waiting with kids. Bought our car 1 year ago in Nashville, and we never had a good experience there with servicing.

I do my research, so when I was ready Jason Han was ready with answers. He provided us details ONLY on the cars we had interest in instead of trying to "sell" us on anything else. He ran the numbers several different times until we reached an agreement. Paul was exceptional also at his job in finance! Both worked late to get us what we wanted and driving home in our new beautiful Highlander!

The thought of buying a new car had me stressed out until I went to Toyota of Cool Springs and was introduced to their Sales Associate, Jeff Williams. He was friendly, courteous, knowledgeable and had a no pressure approach that put me at ease and allowed me to focus on the right vehicle for me. With Jeff's help and the information he provided, I purchased a 2019 RAV 4 and credit him for making the experience so much more pleasant than I expected. I would recommend Jeff to anyone looking to purchase a new vehicle. I also found the other members of the Toyota of Cool Springs organization a very professional and friendly group and look forward to having my car serviced there.

Thank you so much Joe Fazio for helping me get an appointment for my car service! When I leave my car at Toyota, I always trust it in the hands of Joe Fazio and I know it will be taken care of promptly. He's the best. Thank you so much!

Thank you so much Joe Fazio for helping me get an appointment for my car service! I only had 2 day with my travel schedule that would work and you made it happen! When I leave my car at Toyota, I always trust it in the hands of Joe Fazio and I know it will be taken care of promptly. He's the best. Thank you so much!