Toyota of Cool Springs

Working with Pat Howard was a pleasure. He was thoughtful, knowledgeable and most importantly, treated both my husband and myself with respect. His attention to detail made the buying process go smoothly.

Josh and I met at the dealership on a Saturday afternoon. He spent time with us showing us the difference between the Highlander Models. He also took us for a test drive of the highlander. Josh and I spent the next several weeks finalizing the the terms of our agreement. We had reached an agreement on a Blue Highlander, but at dealership changed to a Silver vehicle. They honored the same price. Stephen spent time pulling out the vehicles from the lot to see them side by side so we could finalize our choice, helped use with papers and then spent over an hour showing us the features and personalizing the vehicle to our phones so that we could receive value of the features immediately. Both men went beyond just service to us. I also visited Beaman Toyota and Rivergate Toyota but didn't receive any real interest in my purchasing a vehicle from their dealership. Toyota of Cool Springs was interested in my business, my needs and allowed me the time to make my decision. Yuri walked us through the final paperwork and has followed up with us understanding every sheet we had to sign to finalize our purchase. Thanks to Toyota of Cool Springs for helping me in this purchase.

Josh went above and beyond with helping us find the right vehicle in our price range! Greg in the Finance department was very helpful and provided an outstanding experience as well.

Sam was very knowledgeable and personable. He answered all my questions. Great experience with service department. They took care of my service needs in a timely fashion.

Isiah was outstanding! One of the best experiences I have had at the dealership through two different car purchases. He should be commended for his customer service.

I am a loyal customer at Toyota of Cool Springs. On 8/1/2019 I brought the car in because the @check engine” light had display for three days the week before. My Service Advisor, Joe Fazio, greeted me and immediately recognized me from a previous visit. He diagnosed the engine, gave me an estimate for the service, and called me when my Corolla was ready for pickup. Joe saved me about $100 from his initial estimate by making sure I applied all available savings coupons and by deferring one non-essential item from the list until the next service appointment. Joe Fazio is one of the reasons I will take both my Toyota vehicles ONLY to Toyota of Cool Springs. Thanks, Joe!

My rep Isaiah did an excellent job keeping me updated while my truck was worked on, and let me know what I needed and what I needed to schedule in the future. Awesome job!

My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in the process. He was very professional and really cared about me and my comfort while waiting. He was great in explaining the difference services that I needed at this time. I felt like he was taking care of my car and my needs on the road. Thank you, Roger. Good job!!

I love the service they showed that care about you. Tell you what going on with the vehicle. Most of all love that Isaiah Blacksmith was so respectful and kind toward me like he cares. On a scale 0-10 he get a 10☺️ from me(Emma Floyd) God bless you

I go to this location every 5K and 10K service on my 2018 Sienna. They have plenty of service staff, but I work with Donna. She is friendly and informative. The best!