Toyota of Cool Springs

Working with Jim was a great experience. He's knowledgeable, friendly and very helpful. No pressure, just great advice in looking for a car. I'll be back!!

I just wanted to take a minute to rate my recent experience at Toyota of Cool Springs. As you can see, I gave them 5 stars because of their excellent customer service. It was a very smooth process from beginning to end. More specifically, I would like to give a high praise to Jim Gile and Trey Wade. Both were extremely genuine and true professionals. Both found a way to make things work in my favor and a price range that was very fair for the vehicle I purchased. Thank you both for your patience and staying late on a Friday to close my deal. I would highly recommend this dealership to anyone in the market for a new vehicle! Jenn

We arrived without an appointment just before a thunderstorm with 2 kids demanding our attention as well. Josh was very patient and did a great job showing us the van’s features and helpful during my wife’s test drive.

I purchased a 2014 Chevrolet Corvette Stingray from Mr. Richardson. He made the experience pleasurable. His straight forward manner and knowledge helped me immensely to make a positive decision to purchase the the car. He is a man of integrity and I would recommend that any potential buyer seek him out as their sales representative.

The car buying experience can be an absolute nightmare. Jim Gile is an outstanding individual who make the process stress-free and efficient. I was able to get exactly the car I wanted with transparency and respect throughout my entire visit with this dealership. I would recommend anyone to come here and buy a car, I would also recommend they do business with Mr. Gile.

Not only has Jim helped me pick out my favorite car I’ve ever owned, but he’s here along the journey of my car being taken care of. I would definitely buy a car from Jim again and I recommend him to anyone. He’s not just a great salesman. He’ll be there through the whole journey, even after you buy the car, as I am here getting some work done.

I purchased though the Costco Program and Denzel at the dealership made contact with me immediately. He offered to help me schedule an appointment with Carlos which I initially turned down. These gentlemen were so respectful and kind in their contact that I did made an impromptu visit a day or two later. I immediately felt in good hands with Carlos Griffin who listened to what was important to me. Carlos had a sensible and knowledgeable approach to helping me. He chose the right car at the right time thereby saving me hours of option overwhelm. I got a car I absolutely love! The entire team (sales, parts & accessories, financing, dealership manager) pulled together to get the absolute best deal and financing for me. I was genuinely impressed with their ethics, kindness and expertise. If there is such a thing as a perfect experience I had one. My sale was a win-win for everyone. I am now a member of the Toyota family! Thank you to the entire team for sharing in my joy!

Daniel and Greg were great! They were courteous, polite, and professional. They made the experience easy and we’re able to answer all the questions I had.

Purchased a new Highlander two weeks ago - excellent buying experience - very happy. Tory was great, and the finacing folks were helpful and attentive. The dealership gave me a fair price on my trade - the highest I had from several dealers we visited. Great selection of vehicles (I wanted to see them all). So happy we went with the Highlander and this dealership!

They have a Costco member program that can provide decent out of door price without negotiation. It's a great program for people who don't want to, or can't, say for me, doing auction among several dealerships. The program does have limits: cars have to be in stock is one of them. It's a great program for me.