Reviews
Had a very easy experience working with Leonard at Toyota Lakeside! Made the experience easy and smooth!
Had a very easy experience working with Leonard at Toyota Lakeside! Made the experience easy and smooth!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're so pleased to hear your experience with Leonard was smooth and easy! Thank you for choosing Lakeside Toyota and for sharing your feedback!
On Saturday, we scheduled an appointment for Tuesday with Service to have a complete diagnostic on the Toyota Avalon. I called yesterday to confirm and we talked about tires. I called this morning to confirm. I get to the dealership and wait 15 min for a service advisor. Service Advisor, who was completely uninterested in doing work this morning, told me he would need to keep the car for a few days. Not because of the complexity of the work, because they were backed up! They knew about this issue each time that I spoke with Service. I was EXTREMELY clear in writing and on the phone that I lived in MS but worked in NOLA. Each time I was told the car would be ready by 5:30pm. They obviously lie to get you there. To top it off, I lost $17.96 on the Uber I had waiting to take me to the office. Horrible! Took it Cannon Toyota today. They could teach Lakeside a lot!
On Saturday, we scheduled an appointment for Tuesday with Service to have a complete diagnostic on the Toyota Avalon. I called yesterday to confirm and we talked about tires. I called this morning to confirm. I get to the dealership and wait 15 min for a service advisor. Service Advisor, who was completely uninterested in doing work this morning, told me he would need to keep the car for a few days. Not because of the complexity of the work, because they were backed up! They knew about this issue each time that I spoke with Service. I was EXTREMELY clear in writing and on the phone that I lived in MS but worked in NOLA. Each time I was told the car would be ready by 5:30pm. They obviously lie to get you there. To top it off, I lost $17.96 on the Uber I had waiting to take me to the office. Horrible! Took it Cannon Toyota today. They could teach Lakeside a lot!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Tony, I'm sorry to hear about the frustrating experience you had with us. It's disappointing to learn that we fell short of your expectations and that there was a lack of communication about your service needs. We take all feedback seriously, and I would like the chance to make things right for you. Please reach out to me at your convenience so that we can discuss how we can assist you moving forward. Thank you, Lisa Breaud - Customer Relations Manager - 504-836-3571
I had the best experience today at Lake side Toyota. The staff is the most professional I have ever experienced. I drove from Mobile Al. Two hours away I am definitely purchasing my future vehicles from Leonard at lake side Toyota in my future. Thanks again.
I had the best experience today at Lake side Toyota. The staff is the most professional I have ever experienced. I drove from Mobile Al. Two hours away I am definitely purchasing my future vehicles from Leonard at lake side Toyota in my future. Thanks again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
John, thank you for making the trip to see us at Lakeside Toyota! We’re thrilled that Leonard and our team made such a great impression. Safe travels ahead!
Made buying a car easy. And took care of me when there was an immediate issue with the car if you want a sales rep with integrity, I’d go with him.
Made buying a car easy. And took care of me when there was an immediate issue with the car if you want a sales rep with integrity, I’d go with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad you could rely on our team to handle the initial hiccup with professionalism. Thank you for choosing Lakeside Toyota!
Leonard made the process of selling my used car a very pleasant experience. I did not have to haggle or negotiate. I went in with a fair price in mind and he agreed and a deal was struck within a few minutes. I will not hesitate to go back to him for future car sales.
Leonard made the process of selling my used car a very pleasant experience. I did not have to haggle or negotiate. I went in with a fair price in mind and he agreed and a deal was struck within a few minutes. I will not hesitate to go back to him for future car sales.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Ken, it's great to know Leonard made the process smooth and straightforward. We wish you many safe and happy miles ahead! See you next time at Lakeside Toyota!
We were considering a couple Toyota models for our new family car. While we ultimately went in a different direction, Leonard provided thoughtful and personal recommendations and worked quickly to try to secure exactly what we requested. We would highly recommend working with Leonard and the Lakeside team if you're looking at Toyotas in the area!
We were considering a couple Toyota models for our new family car. While we ultimately went in a different direction, Leonard provided thoughtful and personal recommendations and worked quickly to try to secure exactly what we requested. We would highly recommend working with Leonard and the Lakeside team if you're looking at Toyotas in the area!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeremy, thank you for sharing your experience with Leonard and our team. We truly appreciate your business and wish you nothing but the best. We hope to work with you again at Lakeside Toyota!
Amazing Service! Process was super easy. Very happy to have purchased my dream truck from Leonard at Lakeside Toyota!
Amazing Service! Process was super easy. Very happy to have purchased my dream truck from Leonard at Lakeside Toyota!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your dream truck, Michael! We’ll be sure to pass along your kind words to Leonard. Enjoy your new ride!
Great except for inspection video I think they should have a checklist and if there’s a problem with something, the customer can check fix or not to fix with pricing because when I seen the inspection video, it was very hard to hear with all the noise in the background, and there was nothing showing how much it would cost to get fixed or if I could get it fixed so I have to reschedule another appointment to drop it off and have fixed what needs to be fixed other than that the service person that helps you very professional along with everyone else there
Great except for inspection video I think they should have a checklist and if there’s a problem with something, the customer can check fix or not to fix with pricing because when I seen the inspection video, it was very hard to hear with all the noise in the background, and there was nothing showing how much it would cost to get fixed or if I could get it fixed so I have to reschedule another appointment to drop it off and have fixed what needs to be fixed other than that the service person that helps you very professional along with everyone else there
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for choosing Lakeside Toyota! We will share these comments with the appropriate departments and we hope to see you again soon.
Lakeside Toyota and Leonard Young were great to work with. Listened to what my needs were, suggested various options, offered a fair price and quickly and efficiently closed the deal.
Lakeside Toyota and Leonard Young were great to work with. Listened to what my needs were, suggested various options, offered a fair price and quickly and efficiently closed the deal.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Craig, congratulations on your recent purchase! We are thrilled to hear you enjoyed working with Leonard and the team! We are grateful to have you as a Lakeside Toyota customer!
Lakeside Toyota and Leonard Young were great to work with. Listened to what I wanted, presented good options and a fair price. Super quick once I made a decision.
Lakeside Toyota and Leonard Young were great to work with. Listened to what I wanted, presented good options and a fair price. Super quick once I made a decision.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your fantastic feedback, Craig! We love hearing you received excellent support from Leonard and the team, and we wish you safe travels in your new ride! -Lakeside Toyota