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Van Nuys Chrysler Dodge Jeep Ram

(5,638 reviews)
Visit Van Nuys Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–8:00pm Closed
2019 state dealer award
View 4 awards
2019 state dealer award 2019 state dealer award
2019 consumer dealer award 2016 consumer dealer award
New (818) 217-8893 (818) 217-8893
Used (818) 351-3458 (818) 351-3458
Service (818) 428-1385 (818) 428-1385

Reviews

(5,638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Nuys Chrysler Dodge Jeep Ram from DealerRater.

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Good customer service to the customer good people on time...

Good customer service to the customer good people on time with my appointment good exchange with my vehicle there seems to always some one to help you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

Good good good good good good good good good good good...

Good good good good good good good good good good good good good good good good good good good good good good good good good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

No one there is friendly, no one greets the customer and...

No one there is friendly, no one greets the customer and they look like the don’t want to be there. Worst place to her service done

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Requested tore pressure check and as soon as i got out...

Requested tore pressure check and as soon as i got out the tire pressure light came on… no inspection done as far as i can tell

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and kind workers! Everything went smooth...

Great service and kind workers! Everything went smooth and I appreciated the complementary rides. This review requires a twenty-five word minimum so here we are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Is a great dealer they did that best they can to get me a...

Is a great dealer they did that best they can to get me a great deal on my new ram 2500 diesel I definitely buy from them again.. I recommend daisy she help me a lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

I was charged incorrectly on my invoice. The service...

I was charged incorrectly on my invoice. The service advisor should've clearly explained everything on the invoice that I was being charged for. I always come in for my regular service/oil change and I use a coupon and was never charged anything. Yet this time, I was.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience with the sales reps, well done!Everyone...

Great experience with the sales reps, well done!Everyone there was welcoming, informative and polite. I walked away knowing that we got a good deal with our challenger scat pack. They gave us no hassle whatsoever

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your review really makes our day! Thank you for your business and the kind words. Enjoy your new ride, and please let us know if there is anything else we can do to assist you. Have a great day!

Moses , Sergio and Estaban were beyond helpful really...

Moses , Sergio and Estaban were beyond helpful really appreciate the service I received today thank you guys so much!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

It seems that the representative doesn’t take your...

It seems that the representative doesn’t take your complaint seriously and than charge you $220.00 for nothing but to say you need a new radio and later the system came back Uconnect

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We apologize for any inconvenience during your visit with us. We would like to learn more about your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR