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Van Nuys Chrysler Dodge Jeep Ram

(5,638 reviews)
Visit Van Nuys Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–8:00pm Closed
2019 state dealer award
View 4 awards
2019 state dealer award 2019 state dealer award
2019 consumer dealer award 2016 consumer dealer award
New (818) 217-8893 (818) 217-8893
Used (818) 351-3458 (818) 351-3458
Service (818) 428-1385 (818) 428-1385

Reviews

(5,638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Nuys Chrysler Dodge Jeep Ram from DealerRater.

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The customer service was great. It's always a pleasure ...

The customer service was great. It's always a pleasure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

The service was good but car had a problem (start & stop)...

The service was good but car had a problem (start & stop) wasn't working. Car was there for 4days but never was fixed. I called a few times but still nobody called me back!!!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello , We apologize for any inconvenience during your visit with us. We would like to learn more about your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Wesbrook CDJR

Alex was fantastic. Got new tire in as promised and bird...

Alex was fantastic. Got new tire in as promised and bird dogged its placement on Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Customer service was amazing and very helpful throughout...

Customer service was amazing and very helpful throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Everyone specially Rene we’re very professional, friendly...

Everyone specially Rene we’re very professional, friendly and very helpful. The process was easy and we came out even happier than we thought we would. I would definitely recommend this place to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

Got the deal done. Mohammed was cool. Hope he sends us...

Got the deal done. Mohammed was cool. Hope he sends us the floor mats. Got a good price on the new truck. Thank you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Lots of car options Lots of employees on the floor. Very...

Lots of car options Lots of employees on the floor. Very helpful staff. Was in and out in less than 30 mins. As all paper work was filled prior to my arrival

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Fixed my truck when my engine light unexpectedly went on....

Fixed my truck when my engine light unexpectedly went on. Payman was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience with our service team. We really appreciate your business and support. Let us know if there is anything else we can help you with!

Rogelio was very professional, quick and efficient. The...

Rogelio was very professional, quick and efficient. The right diagnosis was made from the first try and the part needed was replaced the same day and under warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience with our service team. We really appreciate your business and support. Let us know if there is anything else we can help you with!

Excellent customer service, I Recommend asking for...

Excellent customer service, I Recommend asking for Payman.Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the great review! We're happy to hear you had a great experience with Payman and our service team.