Reviews
Albert !
Albert ! St service department was awesome !!! Robert lead mechanic was awesome to ! Thanks guys ! My service done in time !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chris, thank you for choosing Van Nuys Chrysler Dodge Jeep Ram and for taking the time to share your service experience with Robert!
Everyone I dealt with was courteous and respectful I
Everyone I dealt with was courteous and respectful I would recommend this dealership without reservation
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the terrific review and for recommending our team at Van Nuys Chrysler Dodge Jeep Ram!
Payman and thr service manager are.
Payman and thr service manager are.amazing. they went above and beyond pointing out an obvious problem brake caliper I missed when the vehicle was there for an oil change. They definitelypay attentionto detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nicholas, we are thrilled that our team went the extra mile for you! Thank you for choosing Van Nuys Chrysler Dodge Jeep RAM and for sharing your glowing feedback. We hope to welcome you back in the future!
Payman was really helpful and professional and took care
Payman was really helpful and professional and took care of my needs thanks for your help
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving a shoutout to Payman and leaving Van Nuys Chrysler Dodge Jeep Ram a five-star review. See you next time!
The dealership is short staffed specially the service
The dealership is short staffed specially the service crew and has low inventory, specially the parts department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your patience and understanding as we work to improve staffing and inventory levels at Van Nuys Chrysler Dodge Jeep Ram. Your insights are valuable, and we're committed to enhancing our service experience!
I purchased a used Jeep Wrangler 4xe from Van Nuys
I purchased a used Jeep Wrangler 4xe from Van Nuys Chrysler Dodge Jeep Ram on 10/9/22, which was clearly presented and labeled as a Certified Pre-Owned (CPO) vehicle. They even gave me a CPO brochure and checklist at the time of purchase. However, when I later visited the service department, I was told the vehicle does not appear as certified in their system. I escalated the issue to Badie Audish, who repeatedly deflected responsibility. He insists the car is certified and that my documents are sufficient, yet refuses to provide any written proof to back up his claims. To make matters worse, he falsely claimed the issue was due to a recall, which I confirmed is not true. All I’ve asked for is a proper CPO document to match what I was sold. Instead, I’ve received inconsistent answers, no accountability, and the worst customer service I’ve experienced from a dealership. I feel misled and disappointed, and this experience has severely damaged my trust in Jeep as a brand.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's concerning to hear about your experience with the certification of your vehicle. We strive for transparency and accountability, so it's disappointing that this wasn't reflected in your interactions. We'd like to address these inconsistencies and provide you with the proper documentation you're seeking. Please reach out at your convenience so we can work towards a resolution together. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
THANKYOU SOO MUCH YOUR THE BEST HECTOR ALWAYS A PLEASE TO
THANKYOU SOO MUCH YOUR THE BEST HECTOR ALWAYS A PLEASE TO WORK WITH YOU AND TAKING CARE OF ME
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is gratifying to read your kind words about Hector and the team! Thank you for choosing Van Nuys Chrysler Dodge Jeep Ram and for sharing your experience. Drive safely!
I did the transaction on the fifth.
I did the transaction on the fifth. I finally got it done and shipped 19 days later. and I paid it in full. I108’ooo
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about the delay in your transaction. We strive for timely service, and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Vahe was amazing and helped me with all my needs.
Vahe was amazing and helped me with all my needs. He was very professional and kind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It makes us so happy to see positive reviews. Vahe will love to hear your kind words. Thank you from all of us at Van Nuys Chrysler Dodge Jeep Ram!
Rayan and Bryan were very helpful.
Rayan and Bryan were very helpful. Best people I have worked with to get a car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rayan and Bryan will be grateful for the shout-out! Thank you for supporting Van Nuys Chrysler Dodge Jeep Ram, Danny.