Reviews
This Toyota is always providing great service.
This Toyota is always providing great service. They are always fast and responsive. I will continue getting my cars serviced here as long as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words! We're thrilled to have you as a valued customer. Your loyalty means the world to us!
Service done I.
Service done I. Timely manner. Do check fine print if use coupon. They can charge you for things that you are not expecting to be charged on top of coupon, and is not just tax.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I’ve reviewed your concern regarding the coupon charges and have already reached out to you to discuss the details. I have not yet received a call back, but I will continue trying to connect so we can go over everything together. Please feel free to contact me directly as well: Phil Rehage Service Director Bohn Toyota 504-371-7114 504-371-7114
20k mile service w/sw version upgrade took over 4.
20k mile service w/sw version upgrade took over 4.5 hours to complete. I was the third vehicle there for a 7:00Am appointment. Long time to complete service!! I anticipated it would take no more than 3 hours.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback with us. We understand how important your time is, and we are sorry the visit took longer than you expected. After reviewing your appointment, we saw that in addition to the 20,000 mile service, our team also completed an open recall on your vehicle. This particular recall requires several hours to perform, and we appreciate your patience while we ensured the work was done properly. Thank you again for giving us the opportunity to take care of your vehicle. If there is anything else you need or any questions we can answer, please feel free to reach out. We are always here to help. Phil Rehage Service Director - Bohn Toyota 504-371-7114 prehage@group1auto.com
Service department is friendly , professional, efficient,
Service department is friendly , professional, efficient, and clean. Great experience; will be a repeat customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear that your experience at our service department was everything you were hoping for! Our team takes immense pride in delivering excellent customer service, and we can't wait to welcome you back in the future. Thank you for choosing us as your go-to for all your needs.
Staff friendly and professional.
Staff friendly and professional. The service was prompt and the waiting area is comfortable with TV and coffee. They communicate through text while you are waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. If you have any further questions, please give us a call. We're always happy to help!
I just got the car back, but the service was very nice
I just got the car back, but the service was very nice while I was waiting. The check in process was efficient. The evaluated what my car was worth. They explained what they fixed. Waiting room was clean. Bathroom clean. Bench outside for sitting.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Greg, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I needed a new battery immediately and I was able to make
I needed a new battery immediately and I was able to make my appointment over the phone and they serviced me the same day. The whole process didn't take long at all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service agent was professional and polite She listen
My service agent was professional and polite She listen to my concerns and informed me of any additional needs. She was generous in honoring an out dated coupon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Wallace, thank you so much for taking the time to leave us a review! Our top priority is providing excellent service. We appreciate your business and hope to serve you again soon!
Quoted one price before service, given an invoice for
Quoted one price before service, given an invoice for more, seemed to be an issue to them when I questioned it. As I left, was not treated like a valued customer, no thank you for your business, no words at all.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback. We are sorry to hear about your experience, especially regarding the pricing and the lack of communication at checkout. Unfortunately, we are unable to identify your information based on this review, but we would appreciate the opportunity to learn more and address your concerns. Please reach out to us directly so we can look into this for you. Phil Rehage Service Director - Bohn Toyota prehage@group1auto.com | 504-371-7114
. On 11/10/2025 SDC(?) Ryan Browder checked in my suv
. On 11/10/2025 SDC(?) Ryan Browder checked in my suv for servicing, specifically a battery replacement. He was efficient, personable while handling the task with myself and the shop technician. Definitely an asset to Bohn Group 1 organization! Thanks guys.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Bohn Toyota! Thank you again, and have a fantastic day!