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Group 1 Toyota West Bank

(1,103 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Victor was very professional and made sure my needs were

Victor was very professional and made sure my needs were accurately met during my appointment time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Devon and the parts department was awesome.

Devon and the parts department was awesome. The parts department was very knowledgeable about the parts and Devon was quite knowledgeable about the capacity of what they can and cannot due regarding the Lexus brand. Kudos to the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Sabrina, thank you for your kind review; we are happy to pass along your comments to Devon and the team here at Bohn Toyota! If you have any further questions, please give us a call. We're always happy to help!

Always know how the service will be, which is awesome!

Always know how the service will be, which is awesome! Everyone is great and this is why I travel a good way to come here. No other dealer has this service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Great service as usual for my truck by this dealer!

Great service as usual for my truck by this dealer! Highly recommend to all of you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Service tech Tyler was great service was fast and

Service tech Tyler was great service was fast and thorough. Very courteous and very clean dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. We are always more than happy to assist you if anything else comes up. Take care!

It was such a smooth process!

It was such a smooth process! I had called the dealership as I had a specific White Rav4 XLE in mind only to find out the dealership no longer had it in stock! Lo and behold my sales specialist, Kevin Martinez, was able to pull some strings and secured an incoming 2024 White Rav4 XLE for me! He was super accommodating, professional, and really made sure that I was comfortable with my purchase. The staff was all friendly and I never felt pressured to purchase anything I didn't want. I recommend this dealer ship to everyone! Thanks, Kevin, for helping me get my dream car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found Kevin to be so supportive during your experience here at Bohn Toyota. Thanks for the recommendation, and have an amazing day!

Generally friendly; know what they are doing: do not fool

Generally friendly; know what they are doing: do not fool with extreme sales pitch; fair pricing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We aim to provide the best possible service for our customers. Please feel free to reach out to me directly if you have any questions or concerns. Thanks once again! Martin Bonura General Manager mbonura@BohnZone.com

Bohn Toyota is located in a great location.

Bohn Toyota is located in a great location. They staff is always friendly and professional. Victor does a great job keeping me updated on my vehicles status and notifies me promptly of any finding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found Victor to be so supportive during your experience here at Bohn Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

Very quick and nice service .

Very quick and nice service . They do good jabs. Less than two hours. I recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

6 month service on Toyota Sienna was completed in an

6 month service on Toyota Sienna was completed in an appropriate time and all service members were polite and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!