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Group 1 Toyota West Bank

(1,103 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Nina at Bohn Toyota is always so helpful.

Nina at Bohn Toyota is always so helpful. The service department is clean and provides me with awesome service for my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

Great and friendly service everyttime.

Great and friendly service everyttime. Nothing to complain about. Always professional. Quick service and turnaround time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

They been servicing my tundra since I have bought it.

They been servicing my tundra since I have bought it. Great people and good costumer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sulliven, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Tyler Bodden was extremely knowledgeable and helpful!

Tyler Bodden was extremely knowledgeable and helpful!! I look forward to spreading the word and dealing with him in the future!! 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bohn Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

Friendly and quick service inspection report is always

Friendly and quick service inspection report is always thorough and comprehensive. Never have a chance to dispute their findings

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jennifer was an absolute pleasure to deal with at the

Jennifer was an absolute pleasure to deal with at the service department. I live in Harahan but Bohne Toyota is definitely worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy Jennifer could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Very pleased with services.

Very pleased with services. Sales person was very profesional. Job was done well done. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Rose, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

My service agent, Ms Nina, was top notch!

My service agent, Ms Nina, was top notch! She made sure my vehicle was taken care of the right way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Que, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

My experience was great!

My experience was great! Mr. Darryl was extremely helpful and made sure that everything went smoothly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Service on Saturday.

Service on Saturday. Was not up yo code. I hit an oil change and asked 3 different people to check air in my tires. ALL assured me it would be done. Service manager was one. Went to car and tire light was on. He told me oh. We che led it. You have to drive on it a half a mile before sensor secrets it ., 5 miles home still with light on. I had to put air myself and it was very low!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Martin Bonura General Manager mbonura@bohnzone.com