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Group 1 Toyota West Bank

(1,103 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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It was a quick and easy process.

It was a quick and easy process. With the upmost professionalism. And a comfortable environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Visit was smooth and the service advisor Mr Victor

Visit was smooth and the service advisor Mr Victor explained my every concerns completely and service my vehicle properly. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Only dealership I take my car to and the only one I trust

Only dealership I take my car to and the only one I trust to keep me on the road.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Nina puts up with my behavior ?

Nina puts up with my behavior ?I constantly give her xxxx, and she likes the abuse ?because she jacks up the final cost of my maintenance ticket?No one touches my truck, only Nina?that is all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for bringing this to my attention. I apologize for what sounds to be like a negative experience. I would like an opportunity to fix this and to earn your business, please contact me directly. I look forward to speaking with you. Martin Bonura General Manager mbonura@bohnzone.com

Two hour wait time for an oil change was not expected.

Two hour wait time for an oil change was not expected. hopefully better next time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 341-3300 when you have a chance. Thank you, and we look forward to hearing from you.

Employees are friendly and professional.

Employees are friendly and professional. Always have a great experience. Service was quick and on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Many thanks to Mr.

Many thanks to Mr. Darryl Eckert from Bohn Toyota for being gracious and patient during the whole process implied by the trading-in and buying a new car. He was extremely helpful and nice before, during and even after I bought the car. All my respect!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Suzy, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The service manager Phillip was extremely understanding

The service manager Phillip was extremely understanding of my issue and was nothing but respectful. If any other problems arise in the future, I would love to work with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kristian, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Kind people, nice waiting area with a good coffee

Kind people, nice waiting area with a good coffee selection and fast service. Well done. Thx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

They were very helpful.

They were very helpful. It took no time to change the oil and filter and rotate the tires.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Andreas, thank you for taking the time to let us know how we did. We hope you have a great day!