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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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The service was very good especially jennifer who helped

The service was very good especially jennifer who helped me . I always like the waiting area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Great experience, Happy Face's, Clean Facility and

Great experience, Happy Face's, Clean Facility and reasonable prices. My vehicle is 24 years old and has 81,964 miles on it. It still runs great and I?m sure the brand has a lot to do with it. I luv my Toyota Solara and Bohn Bros. Service Center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

I had a wonderful experience.

I had a wonderful experience. I’m appreciative that I was paired with a caring and kind service technician, Nina. Z. Not only did she have a great attitude, she helped me unlock some benefits that I had forgotten about. The past few years have been rough and I’m always so grateful, more now than ever, when I encounter amazing people that I know truly care about their customers. I appreciate the professionalism, follow ups, and check ins regarding the much needed services being performed on my vehicle. I like that it was a single service technician assigned to me to help me navigate all services needed for my vehicle. She knows what is going on with my vehicle so when I bring my vehicle in for service the communication is easier. There are no unnecessary waiting or delays. I’m also very pleased with the outcome of the services that have been performed on my vehicle thus far. The entire teams is really great! I purchased my car from this location and that was a great experience. I recommend their service department as well! Thank you again. May the kindness and care you all have shown, including too notch service, come back to you and your family 100 fold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Nina! Thanks for the recommendation, and have an amazing day!

Mike my service advisor goes above and beyond!

Mike my service advisor goes above and beyond! He is the best! He explains the work that will be provide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that Mike was able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

A quick and great experience.

A quick and great experience. The customer service was just as great as well too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

I went for an oil change and was in and out wicker than I

I went for an oil change and was in and out wicker than I thought I would be

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Great service!

Great service! They keep you well informed and are always prompt and courteous and very friendly but professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Wonderful service, Nina was very helpful and very

Wonderful service, Nina was very helpful and very informative about my next appointment, also very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

I always use this dealership for service and maintenance

I always use this dealership for service and maintenance for my 4Runner. They’re courteous & very efficient. Never had a bad experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Always receive good and prompt service.

Always receive good and prompt service. Also the employees are very nice and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!