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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Excellent service, I love Toyota would recommend to

Excellent service, I love Toyota would recommend to everyone I know, very professionally people working there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Not good enough they broke pieces on my car and they

Not good enough they broke pieces on my car and they ordered for me a special order and I leave my work early for 2 times and was wrong order

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Great experience and customer service repairs were done

Great experience and customer service repairs were done in a timely manner great communication during the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Easy to schedule with.

Easy to schedule with. Quick service. Wish they would've washed my vehicle especially since I have every add on offered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dealer response

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Martin Bonura General Manager mbonura@bohnzone.com

I was there for service of my vehicle.

I was there for service of my vehicle. My Service Advisor was very nice and kept me informed of the work being done and cost. She offered me coffee & water. The waiting area was clean and comfortable. Jon well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's great to hear! We're glad your Service Advisor provided excellent service and that you had a comfortable experience in our waiting area. Thank you for choosing us, and we'll be sure to pass your compliments along to Jon. We look forward to serving you again in the future!

Thorough Service - Bohn Toyota

Was there at 7:00 and they took me right of way. Two hours later had an oil change, brake fluid flush, differential and transmission fluids changed and replaced my wiper blades. Very pleased with their service. Thanks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I am very satisfied with the services I received today

I am very satisfied with the services I received today and with the service representative that handled my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you're very satisfied with the services you received today and with the service representative who handled your car. Customer satisfaction is our top priority, and we're glad that we could meet your expectations. We appreciate your feedback and look forward to serving you again!

Service

Took too long for this minor service I had an appointment and it still took too long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback. I apologize for the longer-than-expected wait time during your recent service appointment. Your time is valuable, and I understand the importance of timely service. I would appreciate the opportunity to address your concerns and ensure that future appointments are smoother and more efficient. Please reach out to me directly at mbonura@BohnZone.com so we can discuss this further. I look forward to speaking with you and working to earn back your business. Martin Bonura General Manager mbonura@BohnZone.com

Service

Everything was as I was promised. I was promptly notified of the work progress and any recommendations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience! We're glad to hear that everything went as promised during your service appointment and that you were promptly notified of the work progress and any recommendations. We appreciate your business and look forward to serving you again in the future!

Service advisor was fast and courteous service was fast

Service advisor was fast and courteous service was fast and quick.I didn’t have to wait long.Great Sevice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!