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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Service center at Bohn Bro. Toyota

Everything was great!!I went in for an oil change, the service advisor Tyler handled everything I was in and out in about within 60 minutes as promised. Thank you Tyler. I will recommend Bohn Bro.Toyota to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

I am not sure title

I appreciate the care, quick work that was done and how nothing else was recommended. I felt great when Devin informed Mr of no recommendation. I try keeping my vehicle up based upon the recommendation you all provided and now I felt really good because, you all helped me to do so. Thank you Mr Devin and the Toyato Company When I am ready to purchase another car. I am coming back to Toyato.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

You're welcome! We're glad that you had a positive experience with us and that Devin provided you with excellent service. We strive to ensure that our customers' vehicles are well-maintained and that they feel confident in our recommendations. When you're ready for your next car purchase, we'll be here to assist you. If you have any other questions or need further assistance, please feel free to reach out. We're here to help and ensure your continued satisfaction with Toyota!

MIKE MCGOWAN, SERVICE ADVISOR

Always great service with a smile! All of my repairs are always taken care of at Bohn Toyota in a timely manner. I'm always happy after my car has been serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Andrea for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Scheduled my 5000 mile inspection at this dealership,

Scheduled my 5000 mile inspection at this dealership, super easy to do and to drop off the car :) They were super accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Louisiana

I was greeted by the technician on time.He was polite and helpful.He explained the repairs needed and why. He listened and addressed my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience with the technician. We're glad to hear that you received polite and helpful service and that your concerns were addressed. We appreciate your business and look forward to serving you again!

Very happy customer

Very professional informative and kind. AAA+ And Mr Tuien is the best mechanic on the planet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words William! We are very happy to hear that we were able to provide you with an enjoyable experience!

I'm always treated with great courtesy, in a timely

I'm always treated with great courtesy, in a timely manner and professionalism. I feel very comfortable that my car is being maintained well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

15000 Toyota care

It was a 15,000 Toyota care but no oil change. The tires were rotated and fluids topped off. Surprised the oil was not changed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for bringing this to my attention. I apologize for the oversight regarding the oil change during your recent service. I understand your surprise and frustration, and I would like an opportunity to address your concerns and earn back your trust. Please feel free to contact me directly at mbonura@BohnZone.com. I look forward to speaking with you and resolving this issue promptly. Martin Bonura General Manager mbonura@BohnZone.com

Service

I?m always treated as a vip my service advisor Tyler is great have been a long time buyer and customer of the dealership I highly recommend you can?t go wrong

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We truly appreciate your continued loyalty as a long-time buyer and customer at our dealership. It's fantastic to hear that Tyler provides you with VIP treatment and that you highly recommend us. We value your support and look forward to serving you for many more years to come!

Devin Johnson in the Service department is always

Devin Johnson in the Service department is always professional and courteous! Very helpful and knowledgeable. I always feel very comfortable with his description of needed and recommended services!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with Devin in the Service department. It's fantastic that he has consistently provided professional, courteous, and helpful service. We appreciate your feedback and are pleased to know that you feel comfortable with his descriptions of needed and recommended services. Thank you for choosing our service department, and we look forward to assisting you in the future!