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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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They were very professional and courteous and kind.

They were very professional and courteous and kind. Mr. Victor was exceptional knowledgeable and amazingly kind, his mannerisms and patience with me was awesome. Great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It's fantastic to hear that you had a great experience with us and that Mr. Victor stood out for his exceptional knowledge, kindness, and patience. Professionalism and courtesy are key elements in creating a positive customer experience. We appreciate your business. We are excited to help you in the future.

Satisfied customer

Tyler was very communicative and let me know what was going on every step. This made me feel better and that I knew what was going on at all times. I never had a feeling of not knowing what was going on with my repair. This is how it should be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Tyler provided communicative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Car Battery Service

I came in to get my car battery checked. The service rep was courteous and very helpful. She explained what worked needed to be done, how long it would take to service my car and the cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled to hear that you had a courteous and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Very easy process

Edwin truly made the process of buying my car simple. I was prepared to ride to several dealerships, but Edwin made it so easy that I didn?t need to shop around. Definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We are thrilled that Ewin provided you with a simple sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

The experience was good.

The experience was good. They took care of me when I came quickly. The serviced my care quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

I was very pleased with the service received.

I was very pleased with the service received. The staff was friendly and courteous. Mr. Mike McGowan was very accommodating and helpful in assisting with the app and services that needed most attention.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a positive experience with the service you received. Mike's accommodation and assistance with the app and necessary services show a commitment to ensuring your needs are met and that you're well-informed about the important aspects of the service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Very polite and willing to answer questions with a

Very polite and willing to answer questions with a descent explanation Good timing on how long service would take and called back when ready Alowed to speak to mechanic and showed old parts he replaced He also gave some good advice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are thrilled to hear that you had a polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Bohn Toyota always does a great job on my Land Cruiser

Bohn Toyota always does a great job on my Land Cruiser Service! They have an awesome Customer Service Team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I always go to this dealership for all my needs for my

I always go to this dealership for all my needs for my 2008 Toyota RAV4.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

We’re Very cordial and efficient.

We’re Very cordial and efficient. It took some time but now the car is mine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!