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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Victor was very professional and polite and he was very

Victor was very professional and polite and he was very informative and answered all my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Victor provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

No pressure sales, best price, accommodating, vast

No pressure sales, best price, accommodating, vast inventory/network to find vehicle that meets customer expectations and professional sales and financial staff. Simply stated “Excellent”!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

When I arrived for scheduled service, they received me on

When I arrived for scheduled service, they received me on time an d I was done in an hours time. Everyone was courteous and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great sales representatives, Great place to purchase a

Great sales representatives, Great place to purchase a vehicle, friendly, reps, fast service, only dealership I buy from

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a great experience with the sales representatives, found our dealership to be a great place to purchase a vehicle, appreciated the friendliness, and enjoyed fast service. We're honored to be the only dealership you buy from. We appreciate your positive review and look forward to continuing to serve you. Safe and happy driving!

Buy a car

My salesperson was a lady and she was and she helped me out a lot I had a month of check stubs my bank statement and everything I needed I was a little nervous but everything went smooth My

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It's great to hear that your salesperson, a lady, was helpful and made the car-buying process smooth for you. Navigating through the documentation process can be nerve-wracking, but it's fantastic that everything worked out well. Congratulations on your new car, and we appreciate your feedback!

Check engine light on

Great staff, quick service, very clean sitting area. Very nice to get a printed list of other things to do to my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Ver good service

This location was the best. On time with the scheduled appointment and quick service. They were very welcoming and informative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words Dionne! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great service will recommend to all my friends and

Great service will recommend to all my friends and family. They tell you about all the deals they have

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

I had a great experience with Tyler and the service

I had a great experience with Tyler and the service provided by the Bond Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Excellent Service , everyone was very professional.

Excellent Service , everyone was very professional. My tire replacement coverage was acknowledged immediately. Service Representative Devin was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your excellent service experience! It's great that everyone was very professional, and Devin, the Service Representative, was excellent in addressing your tire replacement coverage. We appreciate your kind words and look forward to serving you again!