Group 1 Toyota West Bank

Very nice experience! Appointment made car was serviced and other services were suggested if not pushed ..I was very pleased especially the time it took to service my car

Service Department needs to look like there happy to be at work. Fourth time I notice this.

Service was Great, everyone was awesome Inspite of them being busy.

Great Service! Prompt, timely repairs. They always keep me informed about my automotive needs.

Dealerships want clean the service department was very friendly and professional all my need were meet the service writer very professional all the parts agent Mr Donald was also very professional

Great service! They make it so easy. The techs are very knowledgeable. Victor is very personable and pays attention to the customer.

Best dealership I have ever been to! I drove past two other Toyota dealerships to make sure Bohn got my business.

Staff are kind and courteous. However I brought my car in for a routine oil change after Toyota rand there is 12 point inspection they informed me that my water pump was leaking and as a result I had to pay $822 for the repair. Of course this devastated me because I didn’t have the funds so declined the repair and brought my car to a mechanic to further inspect my car. Come to find out it WAS NOT the water pump. The leak (drip) was coming from the a/c line….and because the drip was right above the pump, it gave the illusion it was the pump. It only took the mechanic 10m to discover the leak source, which meant not only wasn’t my a/c unit worked find, but my water pump was in mint condition as well. This concerns me. I trust the staff of Toyota to be I expect Toyota to be thorough with their inspections to ensure they’re giving customers accurate information. It almost make me wonder if I would have paid for the repair, would they have been honest and returned my funds….I seriously doubt it.

The people were very quick and friendly. We brought two cars in for service and was done the next day. They also notified me asap.

Avoid at all costs. HORRIBLE servicing. They also conveniently ignored my email regarding it. I guess when you pay just to get your car back, they don't care anymore. An oil change turned into a $3,400 job blamed on me due to their amateur over tightening of my oil filter. I have a big oil stain on the panel below and they claim "it is not an oil leak". What new vehicle leaks ANY oil at all? This was FAR more than a few drops from an oil change. It appears they were trying to cover up a slow leak and not pay for it. It also sounds like they had to chisel out the oil filter due to what the advisor said and then backpedaled and said they didn't chisel it out. This is the only explanation for getting a crack in the housing. It took days to get my vehicle back. I can't trust them.