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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Satisfied

Job well done. Devon in service works hard to satisfy the customer. The work needed to my vehicle was done in a timely manner. This was much appreciated. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Mrs. Jeannie

Did a great job! But did not match the quote exactly because they did not have a copy. I did not either but after the sale was complete I found copy of the quote on my phone. I had taken a picture of it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Worked with the service department.

Worked with the service department. The service representative was great. He was courteous and professional. The tech information was very fast and easy to respond to, as far as the services recommended. Would recommend having service done here to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

I drove 50 minutes to have my car’s maintenance completed

I drove 50 minutes to have my car’s maintenance completed because this dealership really does treat its customers well. They also discuss maintenance issues shown on an electronic report—I then choose what I want completed or not. They are not pushy or insistent. I will tell you that since I have begun using this dealership, my car runs better, and I have never had a problem with their work. It is worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We appreciate your positive review about your recent experience with us!

I brought my car to this dealership to have my routine

I brought my car to this dealership to have my routine tire rotation. The service guy tried to make me buy new filters for my car. He brought out two extremely dirty filters and told me that they needed to be changed. I said that it had been only 3000 miles and 3months since you changed them. If those were truly my current filters then either you didn’t change them or those aren’t my current filters.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Service

Jennifer was nice and kept me updated about my car. I would definitely recommend this location to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy you found our staff to be so supportive during your experience here at Bohn Toyota.

General service

I was kept informed and up to date on my service. Very professional. Thank you Victor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

PJiles

Service at Bohn Bros Toyota is always great. My service representative today was very pleasant and professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Patricia, we are glad we could help!

Great service

mikes the man, was told a price over the phone and he honored the quote

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stefan, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota.

Customer

Got an appointment with Bohn for service the following day. Most businesses I contacted prior to making an appointment with Bohn gave me availability days out. On top of that, Bohn had the best price on my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, thank you for choosing Bohn Toyota! It was our pleasure to take care of your automotive needs. We appreciate your business and the Five-Star review!